IT END USER SPECIALIST

The successful candidate will ensure that employees can effectively utilize technology to perform their daily responsibilities. This position provides frontline technical support, maintains end-user computing environments, and assists with the implementation of new technologies and systems.

Do you enjoy helping people solve technology challenges?

Are you passionate about delivering exceptional IT support and customer service?

Do you thrive in a fast-paced environment where no two days are the same?

If you have answered yes to the above, then we want you as part of our growing team.

IT END USER SPECIALIST

The successful candidate will play a critical role in ensuring that employees can effectively utilize technology to perform their daily responsibilities. This position provides frontline technical support, maintains end-user computing environments, and assists with the implementation of new technologies and systems. The role requires strong problem-solving skills, technical aptitude, and a commitment to delivering outstanding customer service.

 Main Duties

• Provide first-level technical support to end-users, ensuring prompt resolution of hardware, software, network, and system-related issues.
• Monitor and maintain computer systems, workstations, laptops, printers, mobile devices, and other IT equipment.
• Diagnose and troubleshoot technical problems and implement effective solutions.
• Manage and maintain Helpdesk tickets, including logging, assigning, escalating, tracking, and closing requests within established service levels.
• Assist with the deployment, configuration, and testing of new applications, hardware, and technologies.
• Set up and maintain user accounts, permissions, and access rights.
• Support password resets, account troubleshooting, and user authentication issues.
• Perform preventative maintenance on workstations, printers, and peripheral devices to ensure optimal performance.
• Assist with software installations, upgrades, patches, and system updates.
• Document technical issues, resolutions, and support procedures to promote knowledge sharing and continuous improvement.
• Educate users on best practices related to IT security, data protection, and system usage.
• Support IT projects and initiatives as assigned.
• Travel to company locations across the island to provide onsite technical support when required.
• Perform other duties as assigned to support departmental and organizational objectives.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Minimum of three (3) years' experience providing end-user technical support in a corporate environment.
• Strong understanding of computer hardware, operating systems, software applications, mobile devices, and peripheral equipment.
• Experience supporting Microsoft Windows environments and standard business applications.
• Knowledge of networking fundamentals and troubleshooting techniques.
• Familiarity with Helpdesk ticketing systems and IT service management processes.
• Understanding of cybersecurity, internet security, and data privacy principles would be an asset.
• Experience with user account administration and access management.
• Valid Driver's Licence and willingness to travel islandwide as required.

What We Are Looking For

The ideal candidate is:

• Customer-focused with a strong commitment to service excellence.
• A proactive problem-solver with strong analytical skills.
• Patient, professional, and able to communicate technical concepts to non-technical users.
• Highly organized with excellent time management skills.
• Able to work independently and as part of a team.
• Adaptable and comfortable working in a dynamic, technology-driven environment.
• Passionate about continuous learning and staying current with emerging technologies.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.