IT Technician

The IT Support Technician provides reliable technical support, troubleshooting, installation, and maintenance across client IT environments, supporting hardware, software, business applications, user accounts, telecom, security, and network equipment.

Core Responsibilities

• Install and configure IT systems: Hardware, software, and peripherals including desktops, laptops, printers, VoIP phones, and mobile devices.
• Troubleshoot and resolve issues: Diagnose and repair hardware, software, and network problems efficiently, minimizing downtime.
• Support business applications: Microsoft Windows Server, Active Directory, Office 365, Google Suite, other Microsoft application and any other applications that may be utilized by our clientele. 
• Maintain telecom and security systems: Assist with installation and troubleshooting of telephone systems, camera systems, alarm systems, and access control systems.
• Provide customer support: Attend to in-person and remote support calls, ensuring timely resolution and professional communication.
• Document IT environments: Keep accurate records of changes, configurations, and troubleshooting steps in knowledge base articles.
• Perform account management: Create, modify, and delete user accounts in Active Directory, Office 365, and Google Suite.
• Implement cybersecurity practices: Apply patches, updates, and anti-virus scans in line with company and client compliance standards.
• Support projects and events: Assist with IT setup for project work, events, and contingency operations, including occasional after-hours, weekend, or public holiday work.
• Vehicle and equipment reporting: Report issues with assigned company vehicle or IT equipment promptly.

Qualifications

• Education: Minimum of five (5) CXC passes including Mathematics and English Language. Associate’s or Bachelor’s in IT preferred.
• Certifications: CompTIA A+ required; Security+, Microsoft (MCSA/MCSE, Azure), or Cisco (CCNA) strongly preferred.
• Experience: 3–5 years in IT support across diverse industries, with proven troubleshooting efficiency and documentation discipline.
• Technical Skills: Advanced proficiency with Windows Server, Active Directory, Office 365, Google Suite, and networking fundamentals.
• Note: Candidates who do not yet possess the full technical skillset may be trained to function effectively in the role.
• Driving Requirement: Must hold a valid Trinidad & Tobago driver’s license with a clean driving record and demonstrate responsible vehicle use.
• Additional Asset: Experience in CCTV and access control systems will be considered an advantage but is not a requirement.

Core Skills

• Strong organizational ability: Capable of managing multiple tasks, prioritizing effectively, and maintaining structured workflows.
• Client-facing communication: Excellent interpersonal skills to interact with diverse clients across industries, ensuring clarity and professionalism.
• Detail-oriented record keeping: Accurate documentation of troubleshooting steps, system changes, and configurations to support compliance and continuity.
• Responsible independence: Demonstrates maturity in decision-making, accountability in fieldwork, and reliability when entrusted with company assets.

Employment Details

• Working Hours: Monday to Friday, 7:30am – 4:30pm.
• Flexibility: After-hours and weekend work may be required for projects or emergencies.