IT Customer Service and Admin Coordinator

Provide administrative & customer service support for sales of IT products and services ; Respond to client inquiries, provide product information and support front office operations;

Required Experience & Skills:

IT Knowledge & Technical Skills:

• Knowledgeable in IT products and services, with a deep understanding of their features, specifications, benefits, and applications.
• A thorough understanding of computer hardware, software, and related products and services.

Accounting & Software:

• Solid understanding of basic accounting principles.
• Hands-on experience in operating spreadsheets and Peachtree accounting software.

Sales & Marketing:

• Experience in sales and marketing of information technology products and services.

Customer Service & Administrative:

• A blend of strong customer service, organizational, and administrative skills.
• Excellent communication and front office skills.
• Data entry skills.
• Effective documentation and record keeping.
• High degree of accuracy and attention to detail.
• Customer service orientation and negotiation skills.
• Proficiency in English and MS Office.

Key Responsibilities:

• Provide administrative and customer service support for sales of IT products and services.
• Respond to client inquiries, provide product information, and support front office operations.
• Maintain accurate records, manage data entry, and handle documentation processes.
• Assist with the marketing and promotion of IT solutions.
• Utilize accounting software (Peachtree) for recording financial transactions.
• Collaborate with internal teams to ensure accurate communication and follow-up.