IT Application Support Specialist

IT Application Support Specialist

Job Summary:

This position reports to the IT Project Manager within Guardsman Metaverse and also interfaces with company managers and staff. Guardsman Metaverse is committed to an employee-orientated, high performance culture that emphasizes empowerment, quality, continuous improvement, and the recruitment and ongoing development of a superior workforce.

Duties and Responsibilities:

• Comprehensive analysis of IT systems and infrastructure to determine areas for improvements.
• Prepare/assist with the preparation and sharing of proposals on recommended changes to systems and/or system processes to improve efficiency.
• Write business plans for implementation of recommended solutions.
• Implement or assist with implementation of updates to IT systems that will improve efficiency within the organization.
• Conduct analysis of business operations and processes.
• Training of staff on new business processes and technologies.
• Conduct research and development of technological innovations within the industry.
• Support and maintain existing IT systems and solutions to sustain high availability and acceptable performance levels for end users.
• Liaise with Group IT to drive resolutions to issues affecting Guardsman Metaverse users, systems or clients.
• Effectively utilize and manage all available communication mediums, to include but not limited to email, phone calls, whatsapp and direct channels to communicate with management and end users in a timely manner.
• As required, manage relationships with partners, vendors and clients of Guardsman Metaverse.
• Prepare and provide scheduled daily, weekly, monthly, annually or adhoc reports to management and/or business as required.
• Write SQL queries to interrogate system and/or client data to provide meaningful reports to business.
• Organize and attend meetings as required.
• Any other IT related tasks that the business/management may deem necessary.

Qualifications & Experience:

• First Degree or Diploma in Computer Science or a similar IT-Related discipline
• Strong oral and written communication skills
• Excellent analytical and problem-solving skills
• Full understanding of Network and Cloud-based IT infrastructures
• Must be a team player
• Must demonstrate willingness to learn
• Extensive knowledge of SQL Databases
• At least 1 - 2 years’ experience working in a similar role
• Must possess good technical and project management skills
• Advanced-level knowledge of Microsoft product Suite (Word, Powerpoint, Excel)
• Working knowledge of Microsoft Project
• Ability to work on own initiative
• Able to work outside of normal business hours
• The ability to manage multiple concurrent projects
• Experience working with Windows and/or Linux based servers
• Excellent time management skills
• Working knowledge of voip technology