ICT Manager (Direct to Client)

ICT Manager – Governance, Coordination, Infrastructure and Operational Oversight

The role is expected to support the Bank’s evolving ICT operating model, including oversight of managed service providers, (MSPs), transitional activities, operational stabilization, governance enhancement, cyber security, oversight, disaster recovery, readiness, and strengthening of internal ICT capability. 

KEY RESPONSIBILITIES

• Maintain the Bank’s ICT governance framework, including ICT policies, standards, procedures and operational practices.
• Maintain and report on the ICT risk register, ensuring risks, remediation activities and mitigation actions are appropriately tracked and escalated.
• Maintain oversight of infrastructure, Cybersecurity systems, business applications, cloud services, and vendor managed environment.
• Coordinate and oversee external ICT service providers, including monitoring service levels and operational performance, escalation management, incident resolution, and transition deliverables.
• Support operational transition activities associated with the Bank’s evolving ICT operational model.
• Ensure ICT documentation remains complete, accurate, current, reconciled, and audit ready.
• Coordinate cybersecurity and governance activities
• Support ICT projects, procurement activities, vendor evaluations and operational technology initiatives.
• Prepare clear, structured reporting for Executive Management
• Coordinate and prepare ICT regulatory submissions, audit requests, regulatory examinations, and remediation tracking activities.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science or relevant professional qualification in related field.
• Preferred / Advantageous certifications: ITIL, ISO 27001, CISSP, CISM, Microsoft, Azure Fundamentals, AWS Cloud Fundamentals, CCNA, COBIT
• Minimum of 7–10 years’ progressive ICT experience, with minimum 2 years in a supervisory role.
• Strong knowledge of networks, system administration, cybersecurity and cloud platforms.
• Experience working within regulated or financial services ICT environments, including vendor-managed or outsourced ICT operating models
• Demonstrated technical capability across core ICT domains, including:
• cloud-enabled platforms and services (e.g. Microsoft 365)
• infrastructure and networking
• systems and business applications
• backup, disaster recovery, and continuity arrangements

 REQUIRED SKILLS AND COMPETENCIES

• Ability to operate at governance, technical and operational levels
• Strong communication across technical, management, and governance stakeholders
• Ability to translate technical matters into clear business and risk insights
• Strong analytical, documentation, and reporting capability
• Vendor management and coordination discipline
• Sound judgement, prioritization, and attention to control
• High level of professionalism, confidentiality and accountability

 APPLICATION NOTE

Applicants should demonstrate experience in:

·      ICT governance and coordination

·      Microsoft 365 and cloud -enabled platforms

·      Identity and access management environments

·      Infrastructure and networking environments

·      Endpoint and device management

·      Vendor and managed service environments

·      Backup and disaster recovery arrangements

·      Business applications and banking support systems

·      Firewall and cybersecurity environments

·      ICT governance and operational monitoring tools

SUCCESS MEASURES / PERFORMANCE EXPECTATIONS

·      Improvements in ICT audit readiness and documentation completeness

·      Successful oversight and stabilization of MSP transition activities

·      Improvements in SLA monitoring and vendor-performance reporting

·      Reduction and remediation of high-risk ICT findings

·      Successful disaster recovery and business continuity validation exercise

·      Strengthening of ICT governance reporting and operational risk visibility