Human Resource Officer

MAIN RESPONSIBILITIES

This major responsibilities of this role include, but are not limited to: - 

 Policies, Procedures and Compliance:        

• Conduct research on labour laws and HR best practices; assist in drafting, updating, and implementing HR policies, procedures, and SOPs.
• Provide guidance to managers and staff to ensure adherence to company policies, good IR practice, and legislative requirements.
• Communicate policy updates, ensure staff acknowledgement, and recommend improvements based on operational needs and trends.

 Performance Management:

• Coordinate the full performance appraisal cycle, including timelines, documentation, probation tracking, and reporting to the Head of Corporate Services and Executive Leadership.
• Support managers with setting SMART goals, behavioural competencies, and administering Performance Improvement Plans (PIPs). 

 Industrial Relations:

• Coordinate disciplinary hearings and investigations, including preparing case files, gathering statements, interviewing witnesses, issuing invites, and taking minutes.
• Maintain and track all IR matters, grievances, and related correspondence, ensuring proper documentation, research, and adherence to IR standards and procedures.
• Support Collective Agreement negotiations by conducting research and managing correspondence between the Union and the company.

 Recruitment & Selection (Full 360° Cycle):

• Manage the full recruitment cycle from vacancy identification, sourcing, screening, interviewing, assessments, and selection to preparing offers, negotiating terms within approved bands, drafting contracts, and leading onboarding.
• Develop role‑specific recruitment strategies, including sourcing methods, screening criteria, interview formats, and competency‑based evaluation tools.
• Ensure fairness, compliance, and a strong employer‑brand experience by providing candidate feedback, coordinating assessments, and supporting hiring managers throughout the process.

 Compensation & Benefits:

• Ensure accuracy and integrity of all compensation‑related documentation and submit complete payroll updates to the HR Generalist within required timelines; prepare compensation letters, adjustment memos, and benefit summaries.
• Lead administration of all employee benefits—including health insurance, pension, allowances, and fringe benefits—by processing enrolments, changes, terminations, coordinating claims, resolving discrepancies, and ensuring timely remittances in alignment with policies and plan requirements.
• Conduct periodic audits of benefits and allowances, support salary surveys and market benchmarking activities, and maintain compliance with contracts, agreements, and eligibility criteria.

 Leave Management:

• Provides oversight of the leave management function with the HRA to ensure accuracy, policy compliance, and timely processing.

 Learning & Development:

• Conduct training needs assessments based on performance gaps, managerial feedback, audits, and evolving business requirements.
• Develop and coordinate the annual training calendar in collaboration with department heads, ensuring alignment with organizational priorities.
• Source external training providers, evaluate proposals, negotiate rates, and work with department heads to prepare training justifications.

 Management Reporting:

• Assist in preparing reports and representing the Corporate Services Department at Company and Executive Management meetings, alongside the Manager or in the absence of the Assistant Manager, Corporate Services.
• Prepare weekly and monthly CSD reports, business presentations, spreadsheets, and departmental summaries in accordance with Company guidelines.
• Maintain accurate headcount records, organization charts, manpower forecasts, and other reporting data required for strategic decision‑making.

 Administrative:          

• Maintain and update the Company’s HRIS database and confidential employee information to ensure its accuracy.
• Serve as a recording secretary at departmental meetings by taking minutes which accurately reflect major actions and decisions taken.
• Update and maintain all employees’ files to ensure accuracy.
• Assist in the planning and coordination of Company events. 
• Perform other duties that may be assigned.

 EDUCATION AND EXPERIENCE

• A first degree in Human Resource Management, Business Management, or related Social Science discipline from a recognized, accredited institution.
• A working knowledge of Payroll Processing software; working experience with Micropay would be an asset.
• A working knowledge of National Insurance regulations and tax laws of Trinidad & Tobago. 
• A minimum of two (2) years’ experience in a similar position 
• Proven experience and proficiency in Microsoft Office applications
• Experience in recruitment and selection, benefits administration, leave management, training coordination and policy implementation.
• Experience working in a fast-paced, multi-departmental environment with high confidentiality requirements.