Hostess

The Hostess is the first point of contact for guests and plays a key role in creating a welcoming, organized & efficient dining experience. The Hostess is responsible for greeting guests, managing seating flow, coordinating with supporting smooth back & front-of-house operations during service.

Key Responsibilities

Guest Experience

              •            Greet all guests promptly, warmly, and professionally

              •            Manage waitlists and seating to maximize table turnover while maintaining guest comfort

              •            Communicate estimated wait times accurately

              •            Address basic guest inquiries and escalate issues to the supervisor or manager as needed

Floor & Team Coordination

              •            Coordinate seating flow with servers and bartenders to ensure balanced sections and efficient service

              •            Communicate guest volume and pacing to the kitchen team to support smooth food execution

              •            Assist in directing servers during peak periods to maintain service standards

              •            Support teamwork between front-of-house and back-of-house staff

Operational Support

              •            Monitor dining room cleanliness, table readiness, and overall presentation

              •            Assist with light side work such as menu organization, sanitation of host stand, and guest areas

              •            Ensure menus, utensils, and service stations are stocked and presentable

              •            Follow opening and closing host stand procedures

Compliance & Standards

              •            Adhere to food safety, sanitation, and health regulations

              •            Uphold company service standards and brand values

              •            Maintain a professional appearance and demeanor at all times

Required Skills & Qualifications

              •            Previous experience in a restaurant or hospitality environment preferred

              •            Strong communication and interpersonal skills

              •            Ability to manage multiple priorities in a fast-paced environment

              •            Professional, friendly, and guest-focused attitude

              •            Ability to work collaboratively with kitchen and service teams

              •            Basic problem-solving skills and sound judgment

Physical & Work Requirements

              •            Ability to stand and walk for extended periods

              •            Ability to lift up to 25 lbs occasionally

              •            Availability to work flexible hours, especially when flights are delayed, including evenings, weekends, and holidays

Reporting Structure

              •            Reports to: Airport Dining Manager / Supervisor / Team Leader

              •            Works closely with: Servers, Cooks, Bartenders, Janitors

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!