Groups & Events Coordinator

Groups & Events Coordinator

Key Responsibilities:

• Manage and maintain active communication across all platforms, including timely responses to guest emails, inquiries, and complaints

• Handle reservations and ensure accurate booking information is processed

• Coordinate and execute group events, ensuring all details are planned in advance and executed flawlessly

• Maintain strong relationships with guests, providing personalized service to enhance the overall guest experience

• Work collaboratively with other departments to ensure smooth operations and exceptional service delivery

• Keep detailed records, plans, and reports organized and up to date

• Sales background is essential

• Strong Working Knowledge of OPERA Property Management system (PMS)

• Experiences in managing and supporting group contracts and bookings within hospitality systems.

• Experience in engaging with travel agents and key stakeholders within the hospitality market.