Group Facilities & Maintenance Manager

The Maintenance & Facilities Manager oversees maintenance operations across the organization’s various business lines and facilities. This leadership role ensures the maintenance team delivers high-performance service through scheduling, resource management, and technical execution.

KEY DUTIES & RESPONSIBILITIES

• Provide strategic direction and leadership for the Maintenance Department across all lines of business, aligning maintenance activities with operational and business priorities.
• Oversee scheduling, deployment, and performance of all maintenance team members to ensure optimal utilization of labor and technical resources.
• Ensure that all areas and assets are supported with adequate staffing, tools, equipment, and inventory to meet service level expectations.
• Lead continuous improvement initiatives across the maintenance function, introducing best practices to enhance equipment reliability, reduce downtime, and optimize asset life cycles.
• Supervise and participate in the safe installation, maintenance, and repair of all facility systems, ensuring compliance with standards and codes.
• Implement systems to monitor and ensure all service requests, work orders, and unresolved issues are appropriately logged, escalated, and resolved to high standards.
• Support interdepartmental communication by ensuring timely and effective handover of completed maintenance tasks to operational departments.
• Ensure that strategic and high-impact maintenance projects are delivered on time, within scope, and in alignment with company goals.
• Maintain a high level of facility knowledge to proactively identify risks, inefficiencies, and areas for capital investment or operational improvement.
• Monitor and manage spare parts inventory to balance cost-effectiveness and service readiness.
• Develop and enforce a culture of safety, accountability, and compliance within the maintenance department.

ADMINISTRATIVE DUTIES

• Lead strategic planning for maintenance resource allocation, staffing, and capital equipment lifecycle management.
• Oversee all documentation related to maintenance activities, ensuring timely and accurate reporting, billing, and inventory control.
• Utilize data analytics to drive performance improvement, forecasting, and decision-making in resource management, technician productivity, and cost control.
• Drive procurement planning for critical assets and supplies, collaborating with Finance and Purchasing to ensure alignment with budgetary goals.
• Maintain an up-to-date equipment, asset, and maintenance database that supports preventative maintenance planning and audits.
• Ensure reporting systems are leveraged to track work order volume, technician output, system reliability, and resolution metrics.

LEADERSHIP & SUPERVISION

• Lead a multi-disciplinary maintenance team, instilling a culture of operational excellence, proactive service, and innovation.
• Act as a strategic partner to senior leadership by contributing to cross-functional planning, risk mitigation, and long-term facility planning.
• Promote a values-driven culture that prioritizes safety, professional development, and performance.
• Conduct regular performance reviews, identify training and development needs, and implement upskilling programs for the maintenance team.
• Champion health and safety protocols and ensure alignment with organizational policies and external regulations.
• Represent the maintenance function in strategic meetings, operational reviews, and capital planning discussions.
• Ensure all team members are briefed, supported, and aligned with objectives at the start and end of each shift.
• Lead by example in discipline, communication, and professionalism.

TECHNICAL DISCIPLINES

GENERAL MAINTENANCE

• Lead structural maintenance and improvements, ensuring safe and aesthetic conditions across properties.
• Maintain and repair a variety of fixtures, locks, and exterior elements to extend asset life and reduce reactive costs.

PLUMBING MAINTENANCE

• Oversee system-wide plumbing maintenance, including monitoring of sewer, water, and drainage systems for efficiency and regulatory compliance.

ELECTRICAL MAINTENANCE

• Ensure the integrity of the organization's electrical systems through proactive inspection, upgrade, and repair programs.

HVAC MAINTENANCE

• Direct the installation and servicing of climate systems, ensuring energy efficiency, occupant comfort, and compliance with industry standards.

HEALTH, SAFETY & HYGIENE

• Lead development and implementation of the organization's emergency response and facility safety programs.
• Ensure comprehensive and consistent execution of both preventive and reactive maintenance strategies across all business units.
• Regularly audit safety procedures, inspections, and equipment condition to mitigate risks and meet statutory obligations.
• Enforce use of PPE and safety protocols by all team members, supporting a zero-incident culture.
• Oversee secure storage and handling of all tools, chemicals, and technical assets.

OCCASIONAL DUTIES AND RESPONSIBILITIES

• Collaborate with Sales, Procurement, and other departments in preparing technical scopes, quotations, and service-level agreements.
• Support cross-functional initiatives and respond to emergencies or special assignments requiring senior technical oversight.

PERSON SPECIFICATION

EXPERIENCE & QUALIFICATIONS

• Minimum of (2) year experience at supervisory level.
• Train the Trainer qualifications ideal.
• Valid drivers’ licence.
• Professional certification or trade qualifications in at least two (2) of the following disciplines.
• Plumber, Electrician, HVAC Technician, General (Painter, Mason, Carpenter)

• Auto Repairs, Kitchen Equip. Tech, Sewerage, RO/Desalination Plant or Irrigation Technician

KNOWLEDGE & COMPETENCIES

• Good general knowledge of all departments and operations.

• Ability to understand blueprints and follow a plan layout to install and repair equipment.
• Competent in the use of computer systems and equipment, specifically Property Management Systems, Microsoft Office software to make enquiries, input information, prepare and understand reports

• Good communication skills
• Good organisation and execution skills
• High customer experience orientation
• Adaptable with strong analytical and solutions creation skills.
• Supervisory & Collaboration skills
• Good Training and Coaching skills.