General Manager New Branded Hotel at Pegasus Guyana

Position Overview The General Manager (GM) is the senior leader of the X hotel, responsible for driving overall business success, operational excellence, and exceptional guest experiences.

Position Overview

The General Manager (GM) is the senior leader of the X hotel, responsible for driving overall business success, operational excellence, and exceptional guest experiences.

This role provides strategic and hands-on leadership across all hotel functions, ensuring strong financial performance, brand integrity, and a culture of care for colleagues and guests alike.

The GM serves as the primary representative of the hotel to ownership, brand, guests, and the local community.

Key Responsibilities

Leadership & Culture

• Lead and inspire a high-performing executive team and hotel colleagues
• Foster a positive, inclusive, and people-centered culture aligned with brand values
• Drive colleague engagement, talent development, and succession planning
• Ensure compliance with company policies, ethical standards, and labor regulations

Guest Experience & Brand Excellence

• Deliver exceptional guest satisfaction and loyalty through consistent service excellence
• Ensure full compliance with brand standards and quality audits
• Oversee guest feedback, service recovery, and online reputation management
• Continuously elevate the guest experience through innovation and attention to detail

Financial & Business Performance

• Full accountability for hotel financial performance, including P&L ownership
• Develop and execute annual operating budgets, forecasts, and strategic plans
• Drive revenue growth across rooms, food & beverage, meetings & events, and other outlets
• Implement effective cost controls while maintaining service quality

Operations Management

• Oversee daily hotel operations across all departments
• Ensure safety, security, and risk management programs are effectively executed
• Protect and enhance the physical asset through preventive maintenance and capital planning
• Ensure compliance with local laws, health regulations, and safety standards

Sales, Marketing & Community Engagement

• Actively support sales and marketing initiatives to maximize market share
• Build strong relationships with key clients, partners, and community leaders
• Represent the hotel at industry, tourism, and civic events
• Position the hotel as a leading hospitality destination in the market

Owner & Stakeholder Relations

• Maintain strong, transparent relationships with hotel ownership and brand leadership
• Provide clear reporting, forecasting, and performance updates
• Lead long-term planning initiatives, including renovations or repositioning projects

Typical Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field (advanced degree preferred)
• Minimum 10–15 years of progressive leadership experience in full-service hotels
• Prior General Manager or senior executive experience in an upscale or luxury hotel environment preferred
• Proven experience managing complex operations, including food & beverage and meetings & events
• Strong financial expertise with demonstrated P&L responsibility
• Experience working with ownership groups and brand-managed hotels

Skills & Attributes

• Inspirational, hands-on leadership style
• Strong business, financial, and strategic acumen
• Exceptional communication and relationship-building skills
• Guest-focused mindset with operational discipline
• Ability to lead large teams in a dynamic, fast-paced environment