General Manager

General Manager

Position: General Manager Employment Type: Permanent with probation/training period

Location: Tobago

Industry: Financial Services

Job Summary:


The General Manager is responsible for coordinating, leading, directing, planning, controlling, and implementing the vision, mission, and objectives of the company and its subsidiaries. The incumbent serves as the Designated Compliance Officer and Chief Accounting Manager, with responsibility for implementing policies established by the Board. The General Manager also provides the Board with management information to guide strategic direction, evaluates operational effectiveness, and represents the company to regulatory agencies, trade associations, members, and other financial institutions.

Duties and Responsibilities


•     Develop and implement effective strategic plans, including short- and long-term objectives.
•     Establish operational plans, policies, and goals aligned with strategic objectives, particularly financial strategies.
•     Prepare annual budgets for Board approval and ensure operating results are achieved, including loan loss provisions and adequate reserves for capital growth.
•     Monitor economic conditions and update policies accordingly.
•     Recommend investments to maintain cash reserves and achieve growth within risk tolerance.
•     Oversee loan portfolio growth and quality, ensuring sound lending practices and effective financial counseling.
•     Implement measures to manage and reduce loan delinquency, ensuring timely collections.
•     Maintain awareness of financial, statistical, and accounting records.
•     Ensure compliance with all laws and regulations, including taxes, insurance, and government reporting.
•     Provide regular updates to the Board President on company progress.
•     Oversee operations of subsidiaries, including real investment portfolios.
•     Review monthly reports from subsidiary managers/supervisors.
•     Communicate Board and Committee decisions to staff for timely implementation.
•     Attend Board meetings and execute decisions promptly.
•     Manage operations to promote profitability and wealth creation.
•     Represent the Board externally with stakeholders and at official functions.
•     Perform other related duties as assigned by the Board of Directors.

Knowledge, Skills, and Abilities


•     Knowledge of financial services regulations and the Co-operative Societies Act
•     Knowledge of banking and credit union operations, governance, and regulatory frameworks
•     Knowledge of financial management, reporting, and business planning
•     Knowledge of corporate governance principles and risk management practices
•     Skilled in strategic planning and execution
•     Strong leadership and people management skills
•     Skilled in high-level communication (verbal, written, presentation)
•     Skilled in stakeholder engagement and relationship management
•     Ability to provide strategic leadership and direction to the organisation
•     Ability to drive financial sustainability, growth, and operational excellence
•     Ability to make sound, data-driven decisions in complex and high-pressure environments
•     Ability to foster a high-performance, accountable, and customer-focused culture
•     Ability to represent the organisation effectively at industry, regulatory, and community forums

Qualifications, Experience, and Training


•     Professional accounting certification (ACCA, CMA, or FCCA) preferred
•     Postgraduate degree in Business, Management, Finance, or related field
•     Minimum of five (5) years’ senior management experience in a financial services institution or related sector
•     Experience in implementing business strategies
•     Experience and training in Emortelle Credit Union software