General Manager

General Manager

Property Overview

A 59-room, 3-star boutique hotel located on the South Coast of Barbados, catering to leisure travelers, tour operators, and repeat guests. The property includes accommodation, food and beverage outlets, guest services, and on-site operations, with a focus on warm Caribbean hospitality, cost control, and steady year-round performance.

Position Summary

The General Manager is responsible for the overall leadership, operational performance, financial management, and guest satisfaction of the hotel. This role requires a hands-on leader who can balance day-to-day operations with strategic planning, revenue optimization, team development, and brand positioning in a competitive tourism market.

The General Manager reports directly to the Owners/Board and is accountable for profitability, service standards, compliance, and staff performance.

Key Responsibilities

Operations & Guest Experience

Oversee all hotel departments including Front Office, Housekeeping, Food and Beverage, Maintenance, Security, and Administration

Ensure consistent service standards aligned with a 3-star boutique positioning

Act as the primary point of escalation for guest issues and complaints

Maintain high levels of guest satisfaction, reviews, and repeat business

Ensure compliance with health, safety, and tourism regulations in Barbados

Financial & Commercial Management

Prepare and manage annual operating budgets and forecasts

Monitor daily revenue, costs, payroll, and cash flow

Implement cost-control measures while maintaining service quality

Maximize occupancy, ADR, and RevPAR through pricing and inventory management

Work with tour operators, OTAs, and direct channels to optimize distribution

Leadership & Human Resources

Recruit, train, and manage department heads and supervisory staff

Set clear performance expectations and conduct regular staff evaluations

Manage staff scheduling in line with occupancy levels

Foster a positive, professional, and accountable workplace culture

Ensure compliance with local labour laws and hotel HR policies

Sales, Marketing & Partnerships

Support marketing initiatives, promotions, and seasonal campaigns

Build strong relationships with tour operators, travel agents, and local partners

Represent the hotel professionally with stakeholders and suppliers

Identify opportunities to grow ancillary revenue streams

Asset & Property Management

Oversee preventative maintenance and capital improvement plans

Ensure rooms, public areas, and facilities are maintained to standard

Manage supplier contracts and service providers

Protect the physical and financial assets of the property

Reporting & Governance

Prepare regular operational and financial reports for ownership

Provide clear insights on performance, risks, and improvement opportunities

Support long-term planning, refurbishments, and expansion initiatives

Qualifications & Experience

Minimum 5–6 years of hotel management experience, preferably as a General Manager or Hotel Manager

Experience managing a 3-star or boutique property of similar size

Strong financial and budget management skills

Proven leadership and people-management ability

Solid understanding of Caribbean or small-island hospitality operations preferred

Familiarity with PMS, channel managers, and revenue systems

Excellent communication and problem-solving skills

Key Competencies

Hands-on operational leadership

Strong commercial and financial acumen

Guest-centric mindset

Ability to manage costs and payroll in line with occupancy

Calm, decisive, and professional under pressure

Strategic thinker with practical execution skills