Property Overview
A 59-room, 3-star boutique hotel located on the South Coast of Barbados, catering to leisure travelers, tour operators, and repeat guests. The property includes accommodation, food and beverage outlets, guest services, and on-site operations, with a focus on warm Caribbean hospitality, cost control, and steady year-round performance.
Position Summary
The General Manager is responsible for the overall leadership, operational performance, financial management, and guest satisfaction of the hotel. This role requires a hands-on leader who can balance day-to-day operations with strategic planning, revenue optimization, team development, and brand positioning in a competitive tourism market.
The General Manager reports directly to the Owners/Board and is accountable for profitability, service standards, compliance, and staff performance.
Key Responsibilities
Operations & Guest Experience
Oversee all hotel departments including Front Office, Housekeeping, Food and Beverage, Maintenance, Security, and Administration
Ensure consistent service standards aligned with a 3-star boutique positioning
Act as the primary point of escalation for guest issues and complaints
Maintain high levels of guest satisfaction, reviews, and repeat business
Ensure compliance with health, safety, and tourism regulations in Barbados
Financial & Commercial Management
Prepare and manage annual operating budgets and forecasts
Monitor daily revenue, costs, payroll, and cash flow
Implement cost-control measures while maintaining service quality
Maximize occupancy, ADR, and RevPAR through pricing and inventory management
Work with tour operators, OTAs, and direct channels to optimize distribution
Leadership & Human Resources
Recruit, train, and manage department heads and supervisory staff
Set clear performance expectations and conduct regular staff evaluations
Manage staff scheduling in line with occupancy levels
Foster a positive, professional, and accountable workplace culture
Ensure compliance with local labour laws and hotel HR policies
Sales, Marketing & Partnerships
Support marketing initiatives, promotions, and seasonal campaigns
Build strong relationships with tour operators, travel agents, and local partners
Represent the hotel professionally with stakeholders and suppliers
Identify opportunities to grow ancillary revenue streams
Asset & Property Management
Oversee preventative maintenance and capital improvement plans
Ensure rooms, public areas, and facilities are maintained to standard
Manage supplier contracts and service providers
Protect the physical and financial assets of the property
Reporting & Governance
Prepare regular operational and financial reports for ownership
Provide clear insights on performance, risks, and improvement opportunities
Support long-term planning, refurbishments, and expansion initiatives
Qualifications & Experience
Minimum 5–6 years of hotel management experience, preferably as a General Manager or Hotel Manager
Experience managing a 3-star or boutique property of similar size
Strong financial and budget management skills
Proven leadership and people-management ability
Solid understanding of Caribbean or small-island hospitality operations preferred
Familiarity with PMS, channel managers, and revenue systems
Excellent communication and problem-solving skills
Key Competencies
Hands-on operational leadership
Strong commercial and financial acumen
Guest-centric mindset
Ability to manage costs and payroll in line with occupancy
Calm, decisive, and professional under pressure
Strategic thinker with practical execution skills