General Manager

Overseeing daily operations, driving strategic growth, and ensuring overall profitability for the Company.

Hotel Operations Oversight

Hotel General Managers manage the day-to-day operations across all departments, from the front desk to housekeeping management, food and beverage, and maintenance, ensuring everything runs smoothly and meets the specific Hotel standards.

Financial Management

Hotel General Managers will work with the hotel departments in creating budgets, forecasting revenues, and managing the expenses. Having a good working relationship with the other departments will help with the strategic planning and any cost control measures to maintain that the Hotel is in a good financial situation. Understanding the hotel asset manager role can be crucial for effective collaboration in these financial aspects.

Guest Satisfaction

Hotel General Managers ensure that the hotel guest service standards are being consistently met, and even exceeded! They will address any guest complaints promptly so that the hotel can create a positive experience that encourages the hotel guests to return again and again. 

Staff Management

Hotel General Managers are involved in the daily management, training, and hiring of hotel staff. They are also involved with setting the expectations of the hotel guest service standards, conducting evaluations, and working hard to ensure a positive work environment throughout the hotel.  

Strategic Planning

Hotel General Managers will work with other managers to develop and implement strategies that align with the hotel's goals, this will include marketing, service enhancements, and any operational improvements. 

Culture

You are responsible for creating a Culture of Outstanding Service, Guest Recognition, and Loyalty.