General Manager

Operational & Service Delivery Excellence

• Improve operational efficiency to enhance service delivery and customer satisfaction.
• Establish performance standards and implement monitoring systems for continuous improvement.
• Optimize relationships with insurers and key stakeholders to secure favorable terms.
• Ensure compliance with statutory and IFRS requirements; safeguard corporate and client information.

Leadership & Team Management

• Lead and motivate Marketing and Operations teams to achieve business objectives.
• Enhance staff competency and engagement through targeted training and development.
• Implement HR strategies to resolve grievances and boost workplace productivity.
• Foster a high-performance culture through clear goal setting and accountability.

Financial & Administrative Oversight

• Oversee underwriting, negotiation, and financial dealings with insurers and clients.
• Approve emergency expenditures within authorized limits; recommend financial actions to management.
• Provide strategic input on supplier changes, administrative policies, and recruitment activities.

Job Requirements

Education

• Bachelor’s or Master’s Degree in Business Management, Insurance, Economics, Finance, or related field.
• Professional certification in Insurance/Risk Management (e.g., ACII, FCII, AIIC, CPCU) is preferred.

Experience

• Minimum of 8 years in a senior management role within the insurance industry.
• Proven track record of leading and supervising management-level staff.

Skills & Competencies

• Strong leadership, strategic planning, and problem-solving abilities.
• Proficiency in Microsoft Office and insurance-related software.
• Excellent negotiation, conflict resolution, and interpersonal communication.
• Capacity for innovation and change management in competitive environments.
• Strong time management and ability to meet deadlines.

Additional Requirements

• Valid driver’s license and ownership of a reliable vehicle.
• Ability to obtain FSC Licensing and meet industry regulatory standards.
• Satisfactory references, police report, and credit history.