General Manager- Apartment Complex

To manage and oversee all operational, administrative, financial, and maintenance aspects of the apartment complex and report directly to the Board of Directors.

Main Areas of Focus

Key Responsibilities

1. Operations Management 

• Oversee daily functioning of the complex - maintenance, cleaning, waste disposal, repairs, security etc.
• Ensure that all resident requests, complaints, and service calls are logged and resolved within target timelines.
• Maintain an updated Operations Log tracking open and closed issues weekly.
• Schedule and coordinate regular inspections of facilities and common areas.
• Ensure all equipment and systems (e.g., pumps, lighting, security gates) are operational.
• Manage relationships with service providers and contractors, ensuring quality and timeliness.
• Maintain an updated list of all service contracts, renewal dates, and performance reviews.

2. Finance Coordination 

• Work closely with the existing accounting staff to ensure supplier payments, quotations, and budgets are accurate and timely.
• Review supplier invoices and ensure services are delivered before approval is recommended.
• Track operational expenses monthly and report any variances to the Board.
• Maintain an expense summary showing committed vs. actual spend.

3. Staff Supervision & Engagement 

• Directly supervise maintenance and administrative staff
• Directly supervise contractors.
• Ensure daily task lists are completed and logged.
• Conduct weekly team check-ins to review tasks, issues, and improvements.
• Enforce attendance, punctuality, and performance standards.
• Promote a positive work culture that emphasizes accountability and customer service.

4. Reporting & Communication

• Submit a Monthly Operational Report summarizing:
• Key maintenance activities
• Service provider performance
• Staff performance summary
• Financial coordination summary
• Issues requiring Board attention
• Keep minutes and action points for all vendor or internal operational meetings.
• Communicate clearly and professionally with residents and suppliers.

Skills and Qualifications

• Bachelor's Degree in Business Management or Facilities Management
• Minimum 3-5 years’ experience in property management, facilities management, or office management
• Excellent coordination and organizational skills
• Proficiency with Microsoft Office (Excel, Word, email)
• Strong communication and people management skills
• Ability to multitask and prioritize effectively
• Understanding of budgets and supplier management
• Must be willing to work weekends, where required