Functional Analyst

Our Transformation team is looking for a Functional Analyst for Barbados who will serve as the primary liaison for resolving functional issues related to the Dealer Management System and Enterprise Resource Planning platforms, including SAP, Microsoft Dynamics, or other relevant systems.

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Our Transformation team is currently looking for a talented Functional Analyst for Barbados who will serve as the primary liaison for resolving functional issues related to the Dealer Management System (DMS) and Enterprise Resource Planning (ERP) platforms, including but not limited to SAP, Microsoft Dynamics, or other relevant systems. This role is essential for supporting business operations, optimizing system functionality, and training users. The Functional Analyst will collaborate with cross-functional business units, internal IT teams, and external vendors to ensure the efficient use and continual improvement of enterprise systems in alignment with business goals.

Here’s what you’ll be doing:

• Serve as the primary point of contact for functional issues related to DMS and ERP platforms, including incident resolution and user support.
• Investigate, analyse, and resolve system-related problems in a timely and effective manner, ensuring minimal disruption to business operations.
• Design and document functional workflows, system diagrams, and process maps to support issue resolution and process improvements.
• Recommend and coordinate the delivery of user and administrator training, ensuring a high level of user adoption and system literacy.
• Evaluate the feasibility of new requests and enhancements, working independently on routine tasks and escalating complex issues to IT leadership.
• Support the implementation of system upgrades, patches, and new functionalities by coordinating with vendors and internal stakeholders.
• Work with business users to develop functional requirements and reporting needs by analysing system data flow, usage, and business processes.
• Identify and address system inefficiencies or technical challenges, proposing practical solutions.
• Provide clear and timely updates to stakeholders through progress reports, dashboards, and communications.
• Collaborate with Finance, Operations, and Sales departments to ensure systems support key business processes.
• Ensure functional solutions comply with data governance, security, and compliance standards.
• Demonstrate our One Inchcape Values & Behaviours: “We deliver great experiences through fresh thinking and working better together.”

We'll make a match if you meet the following requirements:

• Bachelor’s degree in Computer Science, Software Engineering, Project Management, Business Systems, or a related field.
• 2+ years of experience in a similar functional or business analyst role.
• Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics) and/or Dealer Management Systems is highly desirable.
• Proven experience in process mapping and improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical and problem-solving skills with the ability to translate business requirements into functional solutions.
• Proficiency with Microsoft Office Suite (Visio, Word, Excel, PowerPoint); experience with collaboration tools (e.g., SharePoint, Teams).
• Familiarity with project management methodologies (Agile, Waterfall, Scrum) and associated tools (e.g., Jira, Asana).
• Excellent verbal and written communication skills for engaging with internal stakeholders, vendors, and technical teams.
• Ability to prepare structured and detailed documentation, reports, and training materials.
• Understanding of budgeting principles, cost tracking, and ROI analysis related to system initiatives.
• Ability to manage multiple priorities effectively in a fast-paced and dynamic environment.
• Strong organizational and time-management abilities with attention to detail.
• Experience with reporting tools (e.g., Power BI, Tableau, SQL) is a plus.
• Prior experience in the automotive, dealership, or retail industry is a strong advantage.

Role Information:

• Reports to: Head of Customer Experience - CARCAM
• Location: Warrens, St. Michael
• Work Model: Hybrid
• Application Deadline: June 12, 2025

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.

We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.