Fraud Prevention Agent - Portmore
IBEX Global
- St. Catherine
- Not disclosed
- Not disclosed
- Updated 21/04/2026
- HR
Fraud Analysts are responsible for monitoring, investigating, and resolving potential fraud across accounts, funding, and transaction activity. The role focuses on accurate alert triage, in-depth case investigations, and strong documentation that aligns with the client’s fraud playbooks.
Looking for a great place to work?
Growth Opportunuites?
Join us at our Portmore location as a Fraud Prevention Agent!
Responsibilities
- Fraud Monitoring & Case Management: Proactively review alerts across accounts,
funding, and transactional activity, ensuring accurate identification and triage of
potential fraud.
- Investigation & Decisioning: Analyze anomalies such as scam indicators, device
fingerprinting discrepancies, mule activity, and social engineering patterns. Document
decisions clearly and follow the client’s defined escalation and approval paths.
- Queue Management: Maintain timely and prioritized management of fraud alerts to
meet defined SLAs for acknowledgment, investigation, and resolution.
Qualifications
Core Skills & Competencies
- Excellent written & verbal communication skills, demonstrated through assessments & conversation.
- Ability to compose clear, professional, and grammatically accurate case notes, email responses, and documentation updates.
- Strong comprehension skills for interpreting compliance requirements, KYC documentation, and workflow instructions.
- Ability to pass a standard typing test (recommended benchmark: 25–35 WPM with high accuracy).
- Proficient with common office and case management tools (e.g., CRM systems, ticketing platforms, document review tools).
Service Mindset & Behavioral Attributes
- Strong service orientation with a commitment to accuracy, ownership, and timely case resolution.
- High attention to detail and ability to identify discrepancies or red flags & anomalies.
- Demonstrates reliability, integrity, and consistent performance in structured, metric driven environments.
Experience Requirements
- 1year of experience supporting financial services or payments industry clients in topics such as fraud prevention, financial crimes, or consumer KYC (Preferred)
- Proven experience handling complex customer interactions or casework in a contact center or BPO environment (preferred).
Education
- High school diploma required; college degree or vocational certification is a plus.
- Compliance‑related training (AML, KYC, fraud prevention) is preferred but not required.
