Food & Beverage Upselling Agent & Wine Sommelier

The Food & Beverage Upselling Agent enhances guest experiences by actively promoting premium menu items. he Wine Sommelier is responsible for curating the wine selection.

Job Title: Food & Beverage Upselling Agent

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Food & Beverage

Reports to: F&B Supervisor / Restaurant Manager

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Job Summary:

The Food & Beverage Upselling Agent enhances guest experiences by actively promoting premium menu items, exclusive dining experiences, and upgraded beverage selections to increase sales and guest satisfaction.

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Key Responsibilities:

• Greet guests warmly and present high-value menu suggestions.
• Promote upsell items such as premium wines, cocktails, and special dishes. 
• Recommend pairings based on guest preferences.
• Collaborate with servers and bartenders to drive upsell goals.
• Track and report upselling performance.
• Stay updated on daily specials and new items.
• Provide exceptional service aligned with the resort’s standards.

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Requirements:

• 1+ year experience in a F&B or sales-related role.
• Strong communication and sales skills. 
• Friendly, persuasive personality with guest-first attitude.
• Knowledge of food and beverage products is a plus.
• Ability to work flexible shifts.

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Job Title: Wine Sommelier

Location: Royalton Blue Waters & Hideaway at Royalton Blue Waters, Falmouth, Trelawny

Department: Food & Beverage

Reports to: Restaurant Manager / F&B Manager

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Job Summary:

The Wine Sommelier is responsible for curating the wine selection, offering expert recommendations, and ensuring optimal wine service to elevate the dining experience.

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Key Responsibilities:

• Assist guests in wine selection and pairing with meals. 
• Maintain and update the wine list with premium selections.
• Manage wine inventory, storage, and ordering.
• Train staff on wine knowledge and service.
• Organize wine tastings and promote high-end labels.
• Ensure proper wine presentation and pouring techniques.

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Requirements:

• Certification in wine education (WSET, Court of Master Sommeliers, etc.).
• 2+ years in a similar sommelier or fine dining role.
• In-depth wine knowledge and strong palate.
• Excellent communication and guest service skills.
• Professional appearance and demeanor.