Food & Beverage Team Captain

The Food & Beverage Manager is responsible for leading the food and beverage service staff in facilities to include the Restaurant, Lounge and Bars,

• Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all members and guests 
• Confirms that all service staff are in proper uniform and adhere to the Club’s appearance standards
• Communicates with service and kitchen staff regarding reservations and/or special events 
• Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff 
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Restaurant policies and applicable laws 
• Make rounds of all food and beverage outlets to ensure member/guest needs are met 
• Responsible for employee relation issues and reviews incidents with Human Resource Manager
• Completes and administers employee performance appraisals
• Conducts monthly beverage inventories and quarterly china, glass and silverware inventories
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs
• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business 
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations Attends and participates in weekly Leadership meetings Implements and supports all Restaurant initiatives and programs and requested by management 
• Teams with other departments to ensure exemplary customer service and adherence to policies and procedures