Field Technology Engineer

Company description:

Digicel Group Limited

Job description:

Job Title: Field Technology Engineer

Primary objective of the job:

• The H&E Field Engineer is responsible for the high-quality delivery of the FTTH-GPON and LTE TDD services to residential and business customers.
• This requires a heavy field presence and supervision of our suppliers/contractors to ensure they meet the company standard outlined the perfect installation manual for installation and fault repairs activities.

Main Duties and responsibilities:

• Conduct quality control checks on technician’s work and document any deviations
• Audit/inspect installations and fault repairs jobs according to the perfect install quality manual.
• Make continuous recommendations and suggestions for additional quality improvement and installation efficiencies
• Deliver professional and concise customer education
• Perform in-house fault repairs for residential and business customers
• Perform Site Surveys as requested
• Analyses material performance and makes recommendation as needed.
• Expect to access both overhead and underground network infrastructure.
• General Field Surveillance of area with high fault rate to reduce faults.
• Produce monthly status reports
• Expect to perform testing of fibre utilizing, Power Meter and various other testing equipment
• Performs and/or manages special projects as assigned.
• Assume additional responsibilities as necessary
• Maintain safe working habits and conditions according to regulations and policies of the company
• Possess a valid driver’s license and meet the company’s insurance carrier’s criteria for coverage under the company’s insurance policy
• Ability to drive manual transmission vehicle

Academic qualifications and experience required for job:

• Associate degree or an equivalent qualification in Electrical, Electronics or Engineering
• 3-5 years of experience of delivering In-Premises services to homes or businesses
• Experience in customer facing environment, preferably from the telecoms industry
• Ability to work alone as well as in a strong team environment
• Knowledge of the standards, materials, techniques and equipment used in service installation

Functional Skills:

• Demonstrated effective verbal and written communications skills
• Ability to multi-task and deliver against competing priorities
• Customer service skills and/or strong interpersonal skills
• Excellent use of PC skills including Micro-Soft suite
• Highly motivated with a positive attitude and result-oriented approach to work
• Attentive to detail
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Ability to relate to a diverse working environment.
• Supervisory Skills