Field Operations Excellence Manager - QSR

Operations Excellence Manager is responsible for driving operational performance, consistency, and profitability across the restaurant network by identifying performance gaps, implementing operational improvements, and ensuring adherence to brand standards and operational best practices.

Key Responsibilities

Operational Performance Improvement

• Analyze restaurant performance across key metrics including brand standards, shift management, speed of service and guest satisfaction
• Identify performance gaps and implement corrective action plans to improve underperforming restaurants.
• Partner with Operation Director, Operation Managers, Training Team, District Managers and Restaurant Managers to drive measurable performance improvements.
• Ensure the training of all members of the Operational Structure (Operations Managers, District Managers, Restaurant Manager and the remaining members of the Management Team.

Operational Standards and Execution

• Ensure consistent execution of brand standards, operational procedures, and service excellence across all restaurants.
• Conduct operational audits, field visits, and performance reviews.
• Identify operational inefficiencies and implement standardized solutions.

Continuous Improvement and Process Optimization

• Develop and implement tools, processes, and systems to improve restaurant performance and operational efficiency
• Simplify operational processes to improve execution and reduce complexity.

Field Support and Coaching

• Provide operational coaching and guidance to all the Operational Structure
• Support the rollout of new operational initiatives, procedures, and brand programs.
• Act as a subject matter expert on operational best practices.

Data Analysis and Reporting

• Develop performance dashboards and reports to track operational performance.
• Present performance reviews and operational insights to senior leadership.

Cross-Functional Collaboration

• Work closely with Operations, Training, HR teams to align on performance initiatives.
• Support new restaurant openings, operational transitions, and major operational projects.

 Qualifications and Experience

Required

• 10+ years of experience in QSR or multi-unit restaurant operations
• Experience working with multi-unit restaurant teams
• Strong analytical and problem-solving skills
• Proven ability to improve operational performance
• Strong leadership and influencing skills without direct authority

Preferred

• Experience with global QSR brands
• Experience in franchise or multi-country environments
• Experience leading operational improvement or transformation initiatives