Field Officer

Field Officer

To provide support and engage in field related activities designed to enhance the delivery of service, improve customer awareness, increase compliance rates and expand the revenue base of the Agency.

• Documents registered.
• Presentations delivered
• Pre-litigation action effected
• Weekly, daily and monthly reports

• Work volume targets and daily, and weekly and monthly deadlines are met.
• Increased compliance in the area of responsibility
• Pre-litigation action effected on a timely basis
• Timely referrals to the appropriate authority
• Ethical standards upheld in the execution of duties
• Accuracy and timeliness of advice provided to customers.
• Timely submission of accurate reports
• Groundwork for marketing and public education activities effected

Normal Working Hours                       Monday to Thursday                 8:30 – 5:00

                                                                     Friday                            8:30 – 4:00

Work Environment                               50% Normal office conditions. 50% Field Work.

                                                                     Will be required to travel 

Will be required to work beyond normal working hours. Exposure to violent non-compliant individuals.

Internally: Managers, Supervisors, Legal personnel and other internal stakeholders

Externally: Private Sector Business Operators

                    Public Sector entities

                    Customers

                    The General Public                                                             

• Identifies non-compliant entities and implements agreed activities to improve compliance.
• Refers non-compliant entities to the Paralegal Officer and Removals, liquidation, Receivership Supervisor for appropriate action.
• Serves as a customer service agent in assisting companies and businesses to comply with legislation and agency rules through the proper completion of submissions and through remedying long standing issues in collaboration with relevant office personnel.
• Conducts field visits and follows through on delinquent listing supplied by the Supervisor-Compliance by making contact with the entities and as appropriate issues notices to encourage compliance with legislation.
• Maintains an up to date listing of all entities contacted and the results of the effort.
• Submits reports within the established timelines to assist decision-making process of Compliance Unit and the Agency.
• Participates in the marketing and public education drive by the Agency designed to improve the quality of customer service delivery and strengthen the revenue base of the Agency.
• Liaises and collaborate with the Supervisor-Compliance in coordinating activities including mobile visits and remedying incorrect/incomplete registration documents
• Performs other related duties as is assigned from time to time.

• Identify delinquent entities and refer for action
• Serve notices on delinquent entities
• Collect and submit documents to facilitate the registration of business entities
• Inform customers on policies and procedures

• Sound knowledge of the Agency’s policies and procedures
• Good understanding of the Business Names & Companies Acts
• Basic knowledge of civil action proceedings
• A keen eye for detail
• Effective organisational, time management and decision-making skills
• Sound knowledge of the specified geographical area
• Effective customer service & communication skills
• Sound interpersonal skills
• High professional and ethical standards
• Working knowledge of relevant computer applications.

• At least a Diploma Paralegal Studies and/or Associate Degree Business Studies (Marketing)
• Bachelors Degree preferred
• Customer Service Training
• At least one years’ related working experience
• Valid Drivers’ Licence & Reliable Motor Vehicle