Enterprise Customer Service Agents - Voice Support

Join us in supporting our newest client — a leading online women’s fashion retailer known for its curated collections and wide range of stylish clothing and accessories. This partnership presents an exciting opportunity to work with a dynamic e-commerce brand at the forefront of online retail.

As part of the team, you’ll be tackling fresh challenges that will expand your skill set and strengthen your problem-solving abilities, all while contributing to the success of a fast-paced, fashion-forward business.

What’s in it for you?

• An exciting opportunity to work with a client that is not only empowering and bold, but is a forward-thinking fashion brand

• Working with like-minded gurus who become your team and support

• Being mentored, supported, and partnering with our elite leadership team

• Career growth opportunities – what you want to become is a conversation away

• Work from home + rewards

Benefits

• Best thing about working from home is the drive to work

• Performance has its benefits within our Reward and Recognition Program – Club 90

• Continuous learning and development by an elite team of managers and directors

• Work-life balance – No more commuting to work, you get back lost days, a lot of lost days

Experience / Traits

• Have an appreciation for / experience with different types of fashion trends

• Multi-channel experience: phone, email, and live chat

• Passion for trends and styles

• Active listener

• Excellent written and communication skills

• Ability to troubleshoot customers' queries to resolve their issues

• Capable of working with or collaborating in a team environment

• Detail oriented

• Being resilient while navigating a fast-paced industry

• Ability to learn quickly

• Receptive to feedback to ensure customers get a high-quality customer service experience

• Confidence in one's abilities in navigating the competitive landscape of the fashion market

• Staying current with fashion trends, fabrics, and production methods

• Polite and professional conduct, excellent interpersonal skills

• Proactive attitude with an ability to creatively solve problems quickly

• Independent, excellent time management and organizational skills

• The ability to resolve 10–15 tickets per hour to maintain a backlog reduction

• Proven track record of consistently having a minimum of 90% quality score

• You are able to work any 8-hour shift in the 24-hour day, weekends and public holidays

• You have experience with using Gorgias & Gorgias AI

• You have experience with using Shopify

Equipment Requirements (Bring Your Own Device)

• Minimum 50 Mbps internet connection

• Minimum 8GB RAM – Intel i5 10th gen

• Quiet working environment

• Noise-canceling headset

• No desktops

• No Chromebook, no LINUX

Additional Details

• This is a full-time role

• The role reports directly to the Customer Service Team Leader

• Compensation: JMD 77,500