Technical Customer Support Manager (All Parishes)

(Remote — Global BPO/Tech Accounts)

We’re Influx and we’re on a mission to disrupt the traditional customer experience and talent industries. Our model helps global companies build flexible, high-performing teams that deliver consistently, anywhere in the world.

We’re hiring a mid-level experienced Service Delivery Manager (SDM) to take ownership of client accounts, lead operational teams in BPO environments, and ensure delivery consistently exceeds expectations. This is a leadership role where you will be directly accountable for client satisfaction, revenue performance, and the development of your teams.

If you’ve successfully managed BPO call center operations, tech/software accounts, and client relationships at scale, this is your opportunity to step into a high-impact role with global visibility.

Why This Role?

• Join a company reshaping how global businesses deliver customer experience.
  
  

• Remote-first, with exposure to international clients across tech and software industries.
  
  

• Full ownership of client relationships, account performance, and team development.
  
  

• Career growth opportunities into senior leadership within a scaling global delivery organization.
  
  

What You’ll Own

Client & Account Management

• Act as the primary point of contact for client executives, owning relationships end-to-end.
  
  

• Lead onboarding of new accounts, setting clear SLAs, KPIs, and success criteria.
  
  

• Run structured business reviews (MBRs/WBRs) with clients, presenting data-driven performance insights.
  
  

• Anticipate risks, address escalations, and proactively drive retention and growth.
  
  

BPO Operations & Team Leadership

• Manage and develop Team Leaders and frontline staff in a call center/BPO environment.
  
  

• Ensure SLA achievement across multiple accounts and industries.
  
  

• Implement structured coaching, training, and career development for leaders and agents.
  
  

• Drive operational excellence and standardization across delivery teams.
  
  

Financial & Performance Management

• Own P&L performance for assigned accounts, including revenue and gross margin targets.
  
  

• Identify and execute opportunities for upsell, expansion, and efficiency improvements.
  
  

• Oversee accurate forecasting, reporting, and invoicing.
  
  

What You MUST Bring

• 5+ years’ experience in BPO/call center operations, with proven success managing client accounts.
  
  

• 2+ years in a people management role, leading Team Leaders and agents.
  
  

• Demonstrated experience running tech/software accounts or technology-driven client environments.
  
  

• Strong client-facing skills — comfortable delivering structured reports, insights, and presentations to executives.
  
  

• Proven ability to lead under pressure, manage multiple accounts, and balance client and business priorities.
  
  

• Strong leadership, communication, and problem-solving skills.

Desirable:

• Bachelor’s degree in Business Administration or related field (or equivalent experience).
  
  

• Prior experience in scaling BPO operations for international markets.
  
  

About Influx

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service. Learn more atwww.influx.com.