Dispatcher

Dispatches route personnel to locations and inputs computer data relative to same.

Startup Company is seeking a suitably qualified candidate to fill the position of Dispatcher, according to the following criteria:

Job Summary:

Dispatches route personnel to locations and inputs computer data relative to same.   

Qualifications & Experience:

• Minimum of three (3) CXC or GCE ‘O’ level subjects at General level.
• Knowledge and experience with Microsoft Office suite.
• A minimum of two (2) years’ experience in a similar capacity.
• Experience entering data in Excel.

Special Job Skills & Knowledge Requirements:

• Excellent phone skills which include prompt, courteous and efficient handling of calls.
• Ability to identify problem situations.
• Must be proficient in the use of Microsoft Outlook, Word, and Excel.
• Excellent Customer Service.
• Effective time management.
• Ability to maintain confidentiality.
• Promote and maintain a team atmosphere
• Excellent verbal and written communication skills
• Ability to work independently with little supervision.
• Good organizational skills and follow through
• Must have the ability to make decisive and precise decisions in a timely manner.

Essential Duties and Responsibilities:

• Complies with all company policies and GAG regulations.
• Inputs all service calls into a specific excel spreadsheet, inputting data in ALL appropriate cells for all calls being tracked.
• Tracks the activity of all route persons throughout their shift.
• Answers incoming telephone lines and handles all calls according to dispatch procedures.
• Orchestrates service calls to be dispatched in an orderly, efficient manner, according to type of service call and priority locations.
• Recognizes problem situations and responds accordingly.
• Handles emergency situations according to company and dispatch procedures.
• Advises GM, or their designee, if any problems arise or other-than-normal circumstances.
• Assures all route service personnel that break for lunch get their lunch.
• Communicates and responds adequately to the needs of customers and co-workers.
• Understands and remembers all procedure and location changes.
• Possesses knowledge of the layout of the city and the route locations.
• Possesses the ability to listen, hear, and write at the same time.
• Serves as company representative in dealing with route locations; refers all complaints to the GM and the lead route technician/service manager.