Dispatch Agent

Are you ready to take your career to new heights with a dynamic and fast-growing organization? Contax360 BPO Solutions, a leading provider of global contact center solutions, is seeking qualified and professional individuals to join our Montego Bay, Jamaica office.

At Contax360, we pride ourselves on delivering exceptional customer and operational support for global logistics and delivery partners. We are seeking Dispatch/Operations Agents to join our growing team. This role is critical in supporting drivers on the road, ensuring packages are picked up on time, and maintaining smooth, safe, and efficient delivery operations.

What You’ll Do:

• Proactively communicate with drivers to ensure on-time pickups and deliveries.

• Conduct scheduled check-ins (via chat and phone) to confirm package readiness.

• Monitor real-time driver activity and provide operational support.

• Prepare and send hourly reports on package status, timecards, and exceptions.

• Escalate concerns and provide timely updates to supervisors.

• Observe and report driver safety or compliance concerns.

• Submit end-of-shift reports summarizing key metrics and performance outcomes.

What We’re Looking For:

• Strong communication skills (written and verbal).

• Ability to multitask across multiple systems and applications.

• Detail-oriented with excellent organizational skills.

• Ability to work in a fast-paced, time-sensitive environment.

• Prior experience in dispatch, operations, or logistics support is an asset.

• Proficiency with MS Excel and reporting tools is an advantage.

What We Offer:

• Paid training
• Health and Life Insurance
• Lunch Allowance
• Shuttle Service
• Competitive Salary
• Engaging Employee Programs

All applicants should be 18 years or older and must have a valid Government -issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.