Director-Corporate Services

The Corporate Services Director is responsible for the strategic oversight of compliance, procurement and facilities operations.

JOB SUMMARY:

This role is responsible for ensuring alignment with iQor’s global standards, client requirements, local regulatory frameworks and accountable for driving governance, operational efficiency, cost optimization, and risk mitigation.

­­­­­­­­­­­­­­KEY AND CRITICAL RESPONSIBILITIES INCLUDE:

Compliance

• Provide leadership oversight for all compliance functions, ensuring adherence to global and local policies, client requirements, and regulatory standards.
• Establish governance frameworks to ensure consistent audit readiness across all functions.
• Oversee execution and closure of internal and external audit findings.
• Partner with key stakeholders to manage enterprise risk.
• Drive a proactive compliance culture.

Procurement

• Define and drive site-level procurement strategy aligned with iQor’s global procurement guidelines.
• Oversee procurement lifecycle through collaboration with internal and external stakeholders.
• Ensure strong vendor governance, contract compliance, and strategic supplier partnerships.
• Lead cost optimization initiatives and ensure budget accountability.
• Provide strategic visibility into spending, risks, and savings opportunities.

Facilities Management

• Define and execute the facilities management strategy aligned with organizational and client objectives.
• Ensure infrastructure readiness, business continuity planning, and workplace safety compliance.
• Drive long-term planning for capacity, space optimization, and site scalability.
• Lead multi-site facilities operations, ensuring consistency in standards, policies, and service delivery.
• Ensure high performance of all facilities functions including maintenance, security and housekeeping.
• Drive operational efficiency initiatives to improve service quality and reduce downtime.
• Ensure critical infrastructure resilience (power, HVAC, security systems, etc.).

­­­­­­­­­­­­­­­­­­­­KEY COMPETENCIES:

Knowledge & Experience

• Minimum 8 years of experience in Compliance, Procurement, and/or Facilities, with at least 3-5 years in a leadership role.
• Strong governance, risk management, and compliance skills.
• Strategic procurement, negotiation and vendor management capabilities.
• Financial acumen (budgeting, forecasting, cost optimization).
• Excellent stakeholder and executive communication skills.
• Experience handling audits and regulatory frameworks (ISO, SOC, PCI, etc.).

Education/Accomplishments:

• Bachelor’s degree in Business Administration, Supply Chain, Facilities Management, or related field. Master’s degree would be considered an asset.
• CIPS, ISO and/or NEBOSH certifications would be considered an asset.