Direct Sales Agent (Field Sales)

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Direct Sales Agent (Field Sales) (Temporary to Permanent)

Primary objective of the job: 

Identify and pursue sales opportunities for the Digicel+ Product Portfolio to new customers, to enhance customers’ experience through up-selling and cross-selling to our existing customer base. Provide exceptional customer service and after-sales service to all clients by resolving customer complaints, queries and concerns. Liaise with other departments to ensure the fulfillment of end-to-end transactions.

Main Duties and Responsibilities: 

• Achieve 100% Sales Target
• Full compliance with the use of prescribed CRM tools for optimal business intelligence
• Achieve the required amount of customer contacts on a daily, weekly and monthly basis, to ensure that you can achieve your targets through your individual conversion rates
• Sell the required mixture of Digicel’s products and services in line with the required targets
• Accurately record all prospect information, sales appointments and conversations with customers and associated outcomes (failures and successes), in line with current reporting documents, to sales management on a daily, weekly and monthly basis
• Accurately record customers’ orders and applications for products and services
• Provide relevant information and responses to customers' concerns and questions in an honest and business-like manner
• Be an external ambassador of Digicel and maintain a strict level of professionalism
• Maintain and account for stock of devices
• Maintain knowledge of current promotions and product offerings
• Canvass assigned territories to promote and sell products/services
• Deliver sales presentations to prospective customers 

Academic Qualifications and Experience Required:

• Minimum of Three (3) CXC/CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification
• Must possess good computer skills and knowledge of the Internet and applications
• Previous sales experience demonstrated success for a minimum of two (2) years
• Previous experience in a customer service environment is an asset

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/written)
• Flexible and quick-thinking
• Must be customer oriented
• Must be trainable
• Ability to rapidly learn new tools and understand customers’ environments

Compensation Package/Benefits:

• On Target Earnings: TTD$15,000.00 (Base Salary, Plus Commission)
• Potential Earnings: Unlimited
• Full Time opportunity
• Staff cell phone Plan (free minutes and Data)

Upon Permanency 

• Annual Vacation Leave
• Group Health Plan
• Group Life / Accidental Death and Dismemberment Benefit
• Pension Plan
• Digicel Subscription discounts

Working Conditions:

•  Required to work long hours to meet the business objectives (Abnormal hours)
•  Required to work on weekends and/or public holidays
•  Frequent Customer site visits as required
•  Working on the road in any condition
•  Talking with customers of diverse personalities, social backgrounds and temperaments
•  Required to travel out of town and overnight when necessary
•  Ability to travel island wide/within an assigned zone