Direct Sales Agent - Corporate (St. James)

Company description:

Digicel Group Limited

Job description:

Primary objective of the job:

• • Prospecting & Lead Generation: Identify and pursue new business opportunities through walk-ins, networking, and referrals.
  • Sales & Revenue Growth: Consistently deliver sales targets and KPIs as assigned by the Head of Business Sales and/or the business.
  • Customer Engagement: Present and promote new products, services, and promotional offers to prospective and existing customers.
  • Retention & Upselling: Identify upsell opportunities, and maximize account value within new and existing account base
  • CRM Management: Accurately log sales activities such as customer visits (doors knocked), cold calls, leads, opportunities, and pipeline activities in Salesforce and/or any other CRM tool.
  • Collaboration: Liaise with supporting teams to ensure timely provisioning, account setup, and delivery of services.
  • Market Feedback: Capture and report insights on competitor activities, customer trends, and product performance to inform sales strategy.

   

  Reporting

  • Update Salesforce.com with activities including: logging of meetings, opportunities and follow all established processe

Main Duties and Responsibilities:

• Ensure accurate and timely provisioning, maintenance and updates of all customer accounts
• Action outstanding service requests for all DIGICEL customers that are submitted on POS/Remote Authorization via the Channel Partners
•  Contact customers to discuss/clarify request for services and manage email and fax requests by processing.  
• Answer and provide support to the Toll Free/Symposium telephone line for dealers and Dispatch Team as per agreed SLA
• Liaise with Sales Representatives and Account Managers, to validate, assess and analyze service requests and where necessary make amendments to service requests.
•  Acknowledge receipt of orders by way of return call or email to customer/Account Manager.
• Perform any other job related duties that may be required

Academic qualifications and experience required for job:

• Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
•  At least six (6) months working experience in a Customer Service Environment or telecoms  
•  Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel

Functional Skills:

• Ability to communicate effectively both orally and in writing
• Good customer service skills
• Good analytical skills