Dessert Cake Manager

To oversee the production process and coordinate all activities to ensure that production targets are achieved and conducts root cause analysis to explain any variances. 

To plan and organize production schedules to ensure the availability of manpower, materials and equipment required for production. 

Set and manage production budgets/targets and implement cost control programs. 

Implement and enforce quality control and tracking programs to meet quality objectives. 

Ensuring that finished goods meet the required quality standards. 

Properly manage yield and production time variances to ensure minimum scrap and non-productive time. 

Manages the team of Customer Service Representatives (CSRs) to ensure delivery of the department’s objectives. 

Develop and inform the KPIs for all CSRs 

Provide support to the CSRs when issues need to be escalated. 

Generates CSRs’ activity reports 

Liaise with Maintenance personnel to resolve equipment breakdowns in the shortest possible time. 

Determine and implement improvements to the production process. 

Organize and coordinate on-the-job training for department employees as required to facilitate the achievement of desired targets. 

Investigate and resolve employee complaints and grievances as appropriate. 

Monitor and review the performance of department employees and determine/organize the necessary/appropriate interventions for improvement in consultation with the Supervisor and/or Chargehand. 

Identify and report real and potential issues and non-conformances and suggest possible solutions. 

Understand and adhere to the Company’s established good manufacturing practices (GMPs), Food Safety and Quality requirements. 

Actively promote, support and comply with Kiss Baking Company Limited’s established Occupational Health, Safety and Environmental policies, procedures and industry best practices; 

Performs any other job-related duties as directed by Supervisor/Manager 

Competency in MS Office – Microsoft Word, Excel and Outlook 

Good analytical skills 

Strong interpersonal skills 

Effective oral and written communication skills 

Innovative problem solver who can generate workable solutions  

Analytical Skills 

The ability to make important decisions and cope in a fast-paced environment 

People Management skills, including the ability to lead and motivate others, delegate work and explain ideas  

Planning and Organizing Skills