DB Sales Operations Analyst

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Title: DB Sales Operations Analyst (Group Business Solutions) 

Primary objective of the job:

The DB Sales Operations Analyst will play a critical role in the governance, reporting, monitoring and revenue growth by identifying opportunities to improve and developing strategies to optimize internal Sales enablement drivers and reporting. The DB Sales Operations Analyst will be responsible for analysing data across several areas of the business to identify trends, generate forecasts, identify risks, improve operational efficiency, and help inform decisions to improve sales performance, pipeline management and pipeline reporting and monitoring across Digicel Business markets. 

This is a highly cross-functional role that requires collaboration with various teams to drive successful outcomes; the successful candidate will work closely with various teams to gather data, perform deep dive analysis, and create reports that guide decision-making and track performance against key business objectives.

Main Duties and Responsibilities:

• Work closely with Head of Revenue Operations to define the optimal performance measurements and performance management programs required to ensure market/vertical success. Align reporting, training and incentive programs with these performance management priorities.
• Responsible for devising the methodology for equitably assigning sales channel quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources through the quota program.
• Lead ongoing analysis and insights into business performance to support decision-making. Oversee the accurate and efficient distribution of sales reports, forecasts and other intelligence essential to the sales channel organization. Recommends revisions to existing reports and leads the development of new reporting tools as needed.
• Partners with Head of Revenue Operations to identify opportunities for sales process improvement. Facilitates successful implementation of new sales programs by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organization of continuous process improvement.
• Support and action alongside the Head of Revenue Operations Implementing and oversee enabling technologies, including CRM. Monitors compliance within the required standards and work closely with sales channel leadership to optimize the effectiveness of the firm’s technology investments.
• Working with senior sales channel leadership, designs sales incentive compensation programs for the market/vertical that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives.
• Monitor sales compensation program rules, policies and procedures. Works closely with Finance and Human Resources to ensure governance of established rules, policies, and procedures associated with sales compensation.
• Work with sales channel leadership to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of the sales team.

Academic Qualifications and Experience Required:

• Bachelor's degree from an accredited college or university in Business Management, Operations Management or a related field required
• Certifications in data analytics or business intelligence will be an asset
• Minimum of three year’s sales operations, sales or sales management experience in a B2B sales environment.
• Strong data analytics, reporting and interpretation experience compiling large amounts of data into an understandable format to support problem solving and decision making across multiple product lines and on a regional scale.
• Ability to manage multiple projects and priorities with high attention to detail.
• Experience working with Salesforce.com & other CRM systems to collect, report and analyze data.
• Ability to work effectively in teams distributed regionally and strong internal-company relationships.

Functional Skills:

• Highly proficient in Microsoft Office including strong skills in Word, PowerPoint and Excel
• Business Intelligence tools, preferably Power Platform/Power BI 
• Ability to collaborate with cross-functional teams in a highly matrixed work environment
• Ability to implement develop broad strategies while tactically implementing ongoing projects and process improvements
• Ability to drive ideas from concept to completion through superior organizational, project management, and team leadership skills
• Willingness and ability to take a hands-on approach for all key deliverables when required