Customer Success Champion

Position Title: Customer Success Champion Reports to: Inbound Supervisor Department: Inbound Services Employment Type: Employee, Full Time Location/Site: 79 Brickdam, Georgetown Supervises: No

 Required Skills

Technical Skills 

• Computer Literacy.
• Interpersonal skills
• Time Management

Mental Demands

• Must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks, and constant interruptions.

Competencies

• Answers telephones, answers questions and directs callers to proper Company personnel.

• Assumes responsibility for various department functions in the absence of staff members or in overload situations.

• Demonstrates knowledge of and adherence to "WeSolveCX"; shows respect and sensitivity for                  cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. As well as treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; accepting responsibility for own actions.

• Follows policies and procedures; completes administrative tasks correctly and in a timely manner; supports the Company's goals and values; benefits the Company through outside activities.

• Performs the position safely, without endangering the health or safety to oneself or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act, which are applicable to one's own actions and conduct.