Customer Service Representatives -Walk-In Interviews - Heroes Day

Got the skills? We've got the door open! Walk in this Heroes Day!

🚨 Walk-In Interviews 🚨
      Monday, October 20, 2025

🕘 9:00 AM - 1:00PM

📍 Contax360 BPO Solutions – 1 Mangrove Way, MBFZ, G15 Gate, Montego Bay

Are you ready to take your career to new heights with a dynamic and fast-growing organization? Contax360 BPO Solutions, a leading provider of global contact center solutions, is seeking qualified and professional Customer Service Representatives to join our Montego Bay, Jamaica office.

Job Summary:

As a Customer Care Representative, you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries via telephone, email, and live chat, ensuring a friendly and efficient experience. Flexibility to work shifts, including weekends, is required.

Key Responsibilities:

• Respond to and resolve a high volume of customer inquiries via telephone.
• Follow up with customers on outstanding order issues, including personalized content and order details.
• Adhere to performance metrics for contacts, quality assurance, customer satisfaction, and compliance.
• Gather customer information thoroughly to assess needs and educate them about our products and services.
• Aim for one-call resolution for customer issues, with appropriate escalation when necessary.
• Balance company policy with customer satisfaction in decision-making.
• Recommend improvements based on customer feedback regarding merchandising and site usability.
• Process, track, and close orders efficiently using our internal fulfillment system.

Skills Required:

• Strong computer skills, proficient in web navigation and Microsoft Word, Outlook, and Excel.
• Excellent written and verbal communication skills in English, with a focus on proper grammar.
• Exceptional interpersonal skills and a strong ability to manage resolutions.
• Excellent organizational skills and attention to detail.
• Strong listening skills and a positive, enthusiastic attitude.
• Ability to adhere to processes and guidelines effectively.
• Demonstrated ability to provide high-quality customer service.

Education:

• CSEC/CAPE or City & Guilds required.
• Heart NVQJ certification 

Experience:

• At least 4 months Customer Service experience

Other Requirements:

• Eager to learn and perform
• Enthusiastic about providing quality service
• A willingness to go the extra mile for customers.

What We Offer:

• Paid training
• Health and Life Insurance
• Lunch Allowance
• Shuttle Service
• Competitive Salary