Customer Service Representative

The incumbent will greet showroom visitors, manage traffic flow, and coordinate between the sales and service departments to deliver a smooth aftersales experience.

Stewart’s Automotive Group is seeking to hire a capable, tenacious and customer centric individual to fill the position of:

                              CUSTOMER SERVICE REPRESENTATIVE

Job Summary: The incumbent will greet showroom visitors, manage traffic flow, and coordinate between the sales and service departments to deliver a smooth aftersales experience.

Key duties and responsibilities of the role will include:

• Greeting and recording all showroom visitors.
• Directing and assigning customers to Sales Representatives.
• Managing incoming calls.
• Maintaining visitor logs and enquiry records.
• Ensuring that the showroom is maintained at appropriate dealership standards.
• Providing information about vehicles and brochure support.
• Scheduling service appointments for customers.
• Acting as a liaison between the sales and service departments to ensure a smooth transition and that the customer’s after-sales needs are met.
• Handling general service enquiries.
• Coordinating with the service departments for updates.
• Following up on post-delivery service bookings.
• Escalating customer concerns and queries for resolution, as necessary.

Competencies, Experience and Qualifications

• A minimum of Five CSEC subjects inclusive of Math and English at Grade 2 or above
• Three (3) or more years of experience working in a customer facing or administrative role.
• Prior experience working in an automotive dealership environment would be an asset.
• Must be proficient in Microsoft Applications- Excel, Word, PowerPoint, Canva.
• Excellent interpersonal skills and must be customer focused.
• Excellent communication skills- written and oral.
• Excellent problem-solving skills.
• Must be the holder of a valid driver’s license.

Stewart’s Automotive Group appreciates all applicants, however, only short-listed individuals will be contacted.