Customer Service Representative

Customer Service Representative - Sales

JOB DESCRIPTION
Job Title: Customer Service Representative - Sales                    
Immediate Supervisor: Customer Services Supervisor
Location: Tunapuna
Salary: $5,000.00 monthly
Contract: One (1) year
Monthly sales incentive for targets met: $1,200.00                     

Job Summary
 This is specialized clerical work with significant client contact through emails and telephone.
 Work involves performing a variety of clerical and client contact work performing sales transactions, responding to client queries and ensuring the completion and deliver of the jobs.
 This position reports directly to the Sales Supervisor.

 Major Responsibilities

• Persuade prospects and assist customers by answering product and service questions.
• Upsell products/services by suggesting information about complimentary products and services.
• Capture customer orders via emails, telephone, social media, website or in person.
• Ensure all necessary information is accurately collected from the customer to complete the job order.
• Handle client queries and liaise with customers throughout the job.
• Collect customers’ payments.
• Prepare client’s quotations, invoices and receipts.
• Proof read artwork before sending for production.
• Verify correctness of complete order.
• Source pricing of products from vendors (outsource).
• Order and follow up items from vendors (outsource).
• Filing of all documents pertaining to customers’ job orders.
• Any other related duties, which may arise as, indicated by the supervisor/manager.

Minimum Requirements
Associate Degree in Management Studies or any other related field and two (2) years related work experience. Equivalent combination of training and experience beyond five (5) GCE/CXC subjects, including Mathematics and English Language.

Desirable Knowledge, Skills, Abilities and other Orientations

• Knowledge of the Pat & Max’s Policies and Procedures.
• Knowledge of the company’s products and services.
• Ability to function in a technology-prevalent environment, utilizing computers and a variety of software and hardware as a work tool.
• Excellent inter-personal skills.
• High degree of accuracy.
• Good mathematical skills.
• Ability to work well under pressure.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain and establish effective working relationships with peers and customers.
• Ability to interact positively and tactfully with difficult customers and the general public, either in person or by telephone, in a tactful and courteous manner.

Working Environment
Work is performed in a temperature controlled modern office setting. The incumbent in this position would be required to stand and move around the office for long periods during the day. The noise level in the work environment is usually low.

Tools and Equipment
Personal computer, printer, telephone, scanner, copier, calculator, telefax machine and laminating machine.

PHYSICAL DEMANDS:
 While performing the duties of the job, the employee is frequently required to stand for long periods of time, sit, talk, use hand to finger, handle, operate objects, tools or controls; and reach with hands and arms; see colour and depth perception; moderate to heavy lifting (50 lbs.) is occasionally required.