Customer Service Representative

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in the fast-growing solar energy industry. As a CSR, you will be the first point of contact for our customers, from initial inquiries to post-installation service.

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in the fast-growing solar energy industry. As a CSR, you will be the first point of contact for our customers, from initial inquiries to post-installation service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about solar products, installation timelines, billing, warranties, and service support.
• Assist customers with troubleshooting and resolving issues or concerns.
• Coordinate with internal teams (sales, installation, technical support) to ensure seamless customer experiences.
• Track and document customer interactions using company’s software.
• Follow up with customers to ensure satisfaction and gather feedback.
• Educate customers on solar system performance, monitoring tools, and energy savings.
• Handle complaints or escalate complex issues to the appropriate departments.
• Stay up to date on company offerings, solar industry trends, and utility regulations.

Qualifications:

• 5 CSEC subjects(Math & English included)
• Minimum 2 years customer service experience
• Strong communication and problem-solving skills.

• Empathetic, patient, and able to manage challenging situations professionally.

What We Offer:

• 960k per annum, plus commissions 
• Insurance 
• Uniform after probation. 

• Paid time off and holidays.
• Training and professional development.