Customer Service Represenative (Contract)
Contax 360 BPO Solutions
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 07/10/2025
- HR Manager
Start working within a week. Great salary + incentives and benefits
Are you ready to take your career to new heights with a dynamic and fast-growing organization? Contax360 BPO Solutions, a leading provider of global contact center solutions, is seeking qualified and professional individuals to join our Montego Bay, Jamaica office.
Job Summary:
As a Customer Care Representative, you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries via telephone, email, and live chat, ensuring a friendly and efficient experience. Flexibility to work shifts, including weekends, is required.
Key Responsibilities:
- Respond to and resolve a high volume of customer inquiries via telephone.
- Follow up with customers on outstanding order issues, including personalized content and order details.
- Adhere to performance metrics for contacts, quality assurance, customer satisfaction, and compliance.
- Gather customer information thoroughly to assess needs and educate them about our products and services.
- Aim for one-call resolution for customer issues, with appropriate escalation when necessary.
- Balance company policy with customer satisfaction in decision-making.
- Recommend improvements based on customer feedback regarding merchandising and site usability.
- Process, track, and close orders efficiently using our internal fulfillment system.
Skills Required:
- Strong computer skills, proficient in web navigation and Microsoft Word, Outlook, and Excel.
- Excellent written and verbal communication skills in English, with a focus on proper grammar.
- Exceptional interpersonal skills and a strong ability to manage resolutions.
- Excellent organizational skills and attention to detail.
- Strong listening skills and a positive, enthusiastic attitude.
- Ability to adhere to processes and guidelines effectively.
- Demonstrated ability to provide high-quality customer service.
Education:
- CSEC/CAPE or City & Guilds required.
- Heart NVQJ certification
Experience:
- At least 4 months Customer Service experience
Other Requirements:
- Eager to learn and perform
- Enthusiastic about providing quality service
- A willingness to go the extra mile for customers.
What We Offer:
- Paid training
- Health and Life Insurance
- Lunch Allowance
- Shuttle Service
- Competitive Salary
All applicants should be 18 years or older and must have a valid Government -issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.
