Customer Service Rep./ Dispatcher - Montego Bay

Competencies • Must be computer literate and have good data entry skills. • Must be a team player and be able to multitask. • Must have great written and verbal communications skills. • Must articulate/speak well.

Functions

• Provide exceptional customer service to our customers via the telephone, face-to-face and Whatsapp.
• Handle inbound/outbound calls in a timely manner.
• Liaise with other departments within the company.
• Create inputs/bookings based on emails and calls received from customers.
• Properly access and handle customers’ concerns and queries.
• Meet and greet clients in courteous and professional manner as they visit the branch to collect packages, drop-off packages, or query the status of packages.
• Dispatch all jobs in the Dispatch screen to meet the requirements of the various services offered, with the specified timeframe
• Process all packages for your assigned couriers in a timely fashion to meet the service it is intended for.
• Monitor and dialogue with your assigned couriers to advise of all outstanding pickups and deliveries under their driver code