Customer Service Rep/ Cashier (St. James)

The Customer Service Representative role focuses on exceeding weekly sales targets and managing customer service requests, while the Cashier role supports the Office Manager with cash collection and delivers exceptional customer service.

Sales Representative

PURPOSE: The purpose of this position is to exceed the weekly sales target by successfully completing as many sales transactions as possible, while ensuring that customer's service request are being managed in line with the standards set by the company.

REQUIRED EDUCATION:

• At least Passes in 6 CXC subjects including Mathematics or Accounts and English.

REQUIRED SKILLS & EXPERIENCE:

• Proven experience working within a retail sales environment.
• Strong customer service orientation with a focus on delivering exceptional service.
• Highly motivated and goal-driven, with a passion for achieving and exceeding targets.
• Proficient in using computers and standard software applications.
• Basic numeracy skills with attention to detail.
• Effective communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build strong relationships.

REQUIRED PERSONAL ATTRIBUTES:

• Resilient under pressure with the ability to manage stress effectively.
• Demonstrates a consistently positive and proactive approach to work.
• Self-motivated with the ability to work independently and take initiative.
• Collaborative team player with a strong sense of responsibility.

DUTIES AND RESPONSIBILITIES:

• Achieve daily, weekly and monthly sales and Supa Shield targets.
• Attend the weekly sales meeting.
• Ensure that customers receive service that exceeds their expectations.
• Build rapport with the customers.
• Establish contact within 30 seconds of the customer entering the store.
• Identify customers needs.
• Keep customers advised of delivery problems.
• Answer the telephone promptly and courteously.
• Explain terms and conditions of the credit contract clearly to the customer.
• Ensure assigned area is clean tidy and accordingly tagged.
• Ensure all documents pertaining to the purchase are correctly and thoroughly completed.
• Have a complete knowledge of all products sold by COURTS.
• Find solutions to customer’s grievances.
• Answer the telephone promptly and courteously.
• Record complaints, up-date files and correctly log details onto the Courts International Repair Information System (CIRIS).
• Question the customers to determine exact details of their grievance – use trouble-shooting questions, e.g. is the filter of the washing machine blocked?
• Ensure full product knowledge of all appliances and furniture carried in the store.
• Identify and access out of stock items and communicate progress with customers.
• Identify and source missing components for delivered items.
• Liase with the service companies to ensure that they provide service beyond our customers expectations.
• Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.

PURPOSE:
The purpose of this position is to provide assistance to the office Manager with regard to the collecting of cash from the customer, while consistently providing service that exceeds customer’s expectations.

REQUIRED EDUCATION:

Passes in 6 CXC subjects including English and a numerical Subject in I or II

REQUIRED SKILLS / EXPERIENCE:

REQUIRED PERSONAL CHARACTERISTICS:

DUTIES AND RESPONSIBILITIES:

THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL OF THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE.