Customer Service Centre Agent

Customer Service Centre Agent

 CUSTOMER SERVICE CENTRE AGENT 

Purpose of the Role

Serve as a first point of contact for inbound client communications and deliver client solutions. Respond to inbound inquiries from clients regarding products, services, queries, and handle complaints. 

Principal Responsibilities

• Provide clients with product and service information
• Maintain client information in system database
• Handle incoming inquiries over the phone, email and WhatsApp
• Research required information using available resources
• Manage and resolve client complaints
• Identify and escalate priority issues
• Respond to client requests for quotes
• Follow up with clients on open quotations/opportunities and convert to sales

Key Competences

• Good oral and written communication skills
• Active listening skills
• Strong persuasion and negotiating skills
• Good problem-solving skills
• Client service orientation
• Detail oriented
• Sound Judgment
• Team oriented

Minimum Education & Experience 

• 5 CSEC subjects including English and Mathematics
• At least two (2) years’ experience in a call center or customer service environment
• Training in Client service principles and practices
• Data Entry certification and experience
• Level I HEART Trust certification in one or more of the following areas will be considered an asset: agriculture, plumbing, tiles, electrical, building, construction