Customer Service Agent

Are you an experienced, detail-oriented professional with a passion for delivering exceptional customer service? We're looking for a Customer Service Agent to become a valued member of our team.

 Qualifications & Experience: 

• An Associate's degree in Business studies or related field, or at least 5 CXCs pass General Proficiency
• Two (2) years of experience in the car rentals field
• A valid Barbados Driver's License – Minimum of 2 years driving experience / Minimum age of 25 years as stipulated by Insurance Policy coverage
• Basic computer navigation skills and knowledge of Microsoft Office applications, including Word, Excel, and Outlook

Desirable Skills:

• Proven ability to thrive and stay organized in dynamic, project-driven settings.
• Demonstrated success in cultivating positive relationships with clients, colleagues, and stakeholders.
• Highly accurate in managing data, including creating and maintaining organized reservation spreadsheets.
• Committed to delivering outstanding service and fostering long-term client loyalty.
• Skilled in identifying customer needs and offering tailored, relevant recommendations.

 Main Duties and Responsibilities:

• Maintaining a well-organized workspace and professional demeanor following corporate guidelines
• Meeting and greeting clients, both reservations and walk-in enquiries; providing necessary information, resolving issues, and positively promoting the brand
• Coordinating with the back office on reservations, pick-up, and drop-off processes for all rentals
• Recording and reconciling all funds/payments received from clients on-site daily; updating all to the relevant internal system(s) as required
• Liaising and coordinating with all business partners as necessary (i.e., insurance companies, hotels, etc.)
• Assisting with any other related duties as assigned by Management for the effective running of day-to-day operations.

All suitably qualified applicants interested in this career opportunity should submit their application no later than Friday, May 30^th, 2025.