Customer Experience Representative

We’re hiring a reliable CSR/Cashier to assist customers, process POS orders, promote services, manage flow, ensure satisfaction, handle concerns, follow cash & inventory procedures, and perform quality checks. Must be friendly, efficient, and thrive in a fast-paced environment.

CUSTOMER EXPERIENCE REPRESENTATIVE

As a team of 2-3 Persons at any of the Locations

CSR/CASHIER # 1 IN THE BOOTH

• Interact with customers in person or via telephone to provide support and information on products and services
• Collect and enter orders on point of sale system quickly and accurately
• Effectively communicate and explain all available services
• Follow the company cash handling policies and standard, being mindful of safety
• Address customer queries/complaints; when the issue is beyond the representatives knowledge, forward to management
• Issue stock to assigned team members in accordance with the Company inventory policies
• Perform other related duties as assigned

CSR/CASHIER # 2 ON THE FLOOR

• Engage all customers to ensure that service was satisfactory
• Communicate with customers in queue to do interior cleaning and inform them of their wait time
• Address customer queries/complaints; when the issue is beyond the representatives knowledge, forward to management
• Report all customer complaints and damages to management
• Submit customer feedback report daily using customer comment cards provided
• Perform quality checks at the completion of all services.
• Promote additional services and identify opportunities to increase customer satisfaction
• Perform other related duties as assigned

SUPERVISORY DUTIES: None

DESIRED QUALIFICATIONS

• 3 O level passes including Mathematics and English Language
• At least two years experience in customer service
• Proficient in written and verbal English Language

PRINCIPLE COMPETENCIES

• Service oriented and able to resolve customer grievances
• Excellent communication skills including active listening
• Ability to quickly learn point of sale software
• Approachable and flexible

PHYSICAL REQUIREMENTS

• Prolonged period of standing
• Ability to work comfortably in an outdoors environment