Customer Experience Associate – General Insurance (St. Maarten)

Are you passionate about delivering exceptional client service and building strong broker relationships? We are looking for a detail-oriented and proactive Customer Experience Associate to join our General Insurance team in St. Maarten.

Role Overview

As a Customer Experience Associate, you will play a key role in managing relationships with direct clients and brokers, supporting underwriting and claims processes, and ensuring a seamless customer journey across all classes of general insurance.

Key Responsibilities

• Serve as the primary point of contact for direct clients and brokers

• Support underwriting activities across all classes of general insurance

• Assist in the efficient handling and processing of claims

• Ensure accurate documentation and policy administration

• Deliver high-quality service aligned with company standards

• Collaborate closely with internal teams to resolve client queries and issues

Requirements

• Two to four (2–4) years of experience in general insurance

• Strong knowledge of all classes of general insurance

• Bachelor’s degree in management or similar.

• Insurance Diploma or equivalent professional qualification

• Experience working with underwriting and claims processes

Professional Skills

• Exceptional attention to detail

• Excellent organizational and time management skills

• Strong analytical and problem-solving abilities

• Ability to work collaboratively within a team-oriented environment

• Strong communication and client relationship management skills

Disclaimer

This job description outlines the general nature and level of work expected of the incumbent. It is not intended to be an exhaustive list of all activities, duties, or responsibilities required for this position. The incumbent may be required to perform additional duties as assigned.