Customer Care Coordinator

he Customer Care Coordinator will be responsible for nurturing the relationships with our feed and livestock customers, ensuring their orders are filled in a timely manner and promoting the drive to have persons Farm with Us.

Customer Care Coordinator, Feed

The Customer Care Coordinator will be responsible for nurturing the relationships with our feed and livestock customers, ensuring their orders are filled in a timely manner and promoting the drive to have persons Farm with Us.

The Customer Care Coordinator will primarily focus on:

• Effectively managing large volumes of incoming calls.
• Ensure customer orders are entered on the ROSS system in a timely basis.
• Report all customer satisfaction survey results to the Distribution Manager on a timely basis.
• Document and handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Perform pre-delivery activities with customers relaying the expected time of delivery.
• Perform post-delivery follow up with customers to ascertain if deliveries were satisfactory.
• Liaise with Distribution team whenever an order is cleared to ensure shipment is done

  In order to perform these duties to the highest level the ideal candidate will possess:

• BA in Business Administration or other related discipline.
• Experience in customer service or a related field.
• Highly developed interpersonal and communication skills.
• Ability to prioritize multiple tasks and keep to schedules while dealing with interruptions and challenges as they arise.
• Proficiency in Microsoft Office Professional Suite and other software applications.