Credit & Collections Manager

Company description:

Digicel Group Limited

Job description:

Job purpose:

The Credit and Collections Manager is responsible for developing and implementing strategies to effectively manage and ensure the 14 markets in Tier 3 cluster collects on its outstanding balances within the customers’ credit terms and conditions, while supporting the customer experience.

Key Objectives:

• Effectively lead a team of Credit and Collections Assistants
• Reduce Outstanding Aged Debt
• Ensure DSO is within group guidelines
• Collect outstanding balances timely
• Minimise bad debt write offs
• Ensure adherence to company’s credit & collections policies and procedures

Main accountabilities:

Debt Management

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships across all customer segments.
• Ensure all past due balances are followed up on and collected timely from all customer segments.
• Ensure the company’s credit and collection policies are complied with, such as the dunning process, bad debt, credit notes.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Collaborate with internal departments such as Digicel Business, Credit and Collections and Shared Services Centre to address issues.
• Refer customer accounts to Debt collectors, legal where appropriate.

People Management

• Recruit, hire, train and evaluate staff members within the collections department
• Coach and monitor the activities within the department to achieve stated KPI's are achieved.
• Identify trends and recommend appropriate solutions to improve performance and drive engagement

Administrative & Reporting

• Provide regular reports on collection activities, including aging analysis and account status updates.
• Assist with difficult accounts and reconcile customer accounts as needed.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Review, consolidate and analyze cluster reports (collections, bad debts, DSO etc)
• Any other general administrative duties as may be required.

Qualifications, knowledge & experience:

• Bachelor’s Degree in Business Management, Finance or Related Field
• 2+ years relevant experience in credit and collections, Finance preferred
• 3+ years’ experience leading a Team.
• Proficient in using MS Office and other related computer applications

Functional skills and abilities:

• Strong communicator, flexible, driven, energetic, professional, and organized.
• Must possess team building, and coaching skills.
• Possess excellent communication and negotiation skills
• Proactive, ability and desire to learn new skills
• Ability to deliver results in a fast-paced and dynamic environment
• Excellent problem solving and analytical Skills
• Manages confidentiality without exception; demonstrates consistently sound judgment.
• Excellent Time management skills

Key stakeholders:

• Group Finance
• Cluster CEO & CFO
• Market Senior Management Team
• Market Credit & Collections team
• Digicel Business
• Shared Services Centre