The KJESS Continuous Improvement (CI) is a specialist with a passion for not being satisfied with the status quo. Complacency is not something that you adhere to. You are naturally motivated to pursue positive change, and work with team members in facilitating recommended changes.

Join Our Team as a Continuous Improvement Analyst at KPMG Jamaica Extended Support Services (JESS)!

Are you passionate about driving change and challenging the status quo? Do you thrive in dynamic environments where your analytical skills and process improvement expertise can make a real impact? If so, we want to hear from you!


Location: Kingston, Jamaica
Employment Type: Full-Time


About the Role:
As a Continuous Improvement Analyst, you’ll be at the forefront of enhancing operational efficiency and service delivery across our organization. You’ll lead initiatives using Lean Six Sigma and Kaizen methodologies, collaborate with cross-functional teams, and help embed a culture of continuous improvement.

Key Responsibilities

• Champion and implement a best-in-class Continuous Improvement (CI) strategy.
• ​Lead process reviews and identify opportunities for optimization and innovation.
• ​Facilitate training sessions and workshops on CI tools and methodologies.
• ​Analyze trends, conduct root cause analysis, and drive impactful change initiatives.
• ​Collaborate with stakeholders to align improvements with business goals.
• ​Monitor post-implementation outcomes and refine strategies for future success.
  

Must-Have Qualifications

• Bachelor’s degree in Business or a related field.
• ​Lean Six Sigma Black Belt (or higher) certification.
• ​Minimum 5 years’ experience in process optimization, operations, or business management.
• ​Proven expertise in Root Cause Analysis and continuous improvement frameworks.
• ​Strong communication and presentation skills.
• ​Experience with Kaizen and project management (PMP or SCRUM certification is a plus).
  

Core Competencies

• Communication: Clear, concise, and audience-tailored verbal and written communication.
• ​Customer Service: Proactive, solution-oriented, and committed to exceeding expectations.
• ​Collaboration & Teamwork: Builds trust and shares knowledge across teams.
• ​Stakeholder Management: Develops strong relationships and adapts to evolving needs.
• ​Technical Proficiency: Skilled in Business Intelligence tools, SQL, and data analysis.
• ​Problem Solving: Strategic thinker with a track record of delivering measurable results.
• ​Quality Focus: Drives excellence through process mapping, SOP development, and performance evaluation.
  

SPECIAL CONDITIONS

• Expected to work in a fast pace team environment
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• May be required to work extended hours periodically or on public holidays

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Why Join Us?

At KPMG JESS, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous learning. You’ll have the opportunity to shape the future of our operations while growing your career in a supportive and dynamic environment.

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Ready to make a difference? Apply now and be the catalyst for change at KPMG JESS!

Please view the job description for Continuous Improvement Analyst and APPLY HERE

Learn more about K-JESS here: K-JESS Homepage 

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