Compliance Manager - Investigations

Company description:

Digicel Group Limited

Job description:

Primary Objective of the Job:

The Compliance Manager is responsible for supporting the Head of Investigations and Concerns Management in the management and oversight of all aspects of the company’s investigations into compliance as well as the development, implementation and management of the Group’s compliance program. This role involves managing compliance activities, conducting investigations, monitoring compliance programs, and fostering a culture of ethical behavior and compliance throughout the organization.

Main Duties and Responsibilities:

• Compliance Program Management:
  • Assist in the development, implementation, and maintenance of the company's compliance programs and policies
  • Monitor and ensure compliance with regulatory requirements and company policies
  • Conduct regular compliance audits and risk assessments to identify potential areas of vulnerability and risk

• Investigations:
  • Conduct thorough and objective investigations into compliance-related concerns, including fraud, misconduct, and regulatory breaches
  • Conduct comprehensive investigations into HR-related concerns, including discrimination, harassment, workplace misconduct, and other policy violations
  • Collect and analyze evidence, interview relevant parties, and document findings
  • Prepare detailed investigation reports, present findings to senior management and relevant stakeholders and recommend corrective actions
  • Ensure investigations are conducted in compliance with company policies, legal requirements, and best practices

• Concerns Management:
  • Manage the intake and triage of compliance-related (including HR-related) concerns from employees, customers, and other stakeholders
  • Ensure concerns are addressed promptly and appropriately, maintaining confidentiality and protecting whistleblowers
  • Track and monitor the resolution of concerns, identifying trends and patterns to inform risk mitigation strategies

• Collaboration and Communication:
  • Work closely with other relevant departments to ensure a coordinated approach to investigations
  • Provide guidance and support to management on handling and resolving compliance-related issues
  • Communicate effectively with stakeholders at all levels, providing clear and concise information on investigation processes and outcomes

• Training and Education:
  • Develop and deliver compliance training programs to employees at all levels of the organization
  • Ensure employees are aware of their responsibilities and the importance of compliance
  • Provide guidance and support to employees on compliance-related matters

• Policy and Procedure Development:
  • Assist in the creation, review, and updating of compliance policies and procedures to ensure they reflect current regulations and best practices
  • Ensure policies and procedures are effectively communicated and accessible to all employees

• Reporting and Documentation:
  • Maintain accurate and up-to-date records of compliance activities, investigations, and concerns management
  • Prepare regular reports on compliance activities and findings for the Head of Investigations and Concerns Management
  • Support the preparation of reports for senior management and regulatory authorities as required

Academic Qualifications and Experience Required :

• Bachelor’s degree in Law, Human Resources, Finance, or a related field
• Professional certification in compliance (e.g., CCEP, CFE, CAMS) is preferred
• Minimum of 5 years of experience in compliance, investigations, or a related field
• Strong knowledge of regulatory requirements and best practices in compliance management
• Excellent analytical, investigative, and problem-solving skills
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion
• Proficiency in using compliance and case management software

    Functional Skills

• Integrity and ethical judgment
• Attention to detail and accuracy
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Effective time management and ability to meet deadlines
• Interpersonal skills and ability to build relationships