Company Manager

Responsible for managing wholesale operations, employees, retail operations, customer relationships, vendor relationships, and financial processes. The Company Manager handles maintenance, operational issues, and workplace safety to create a productive and safe work environment

Responsibilities

• Oversee and manage overall operations of the Company, including, customer
• relations, staffing and overall HR related matters, identifying and addressing
• operational needs, premises repairs, and workspace improvements.
• Oversee and execute wholesale sales operations, including order execution,
• delivery routing coordination, and maximizing product listings at wholesale
• customers across Trinidad and Tobago.
• Manage and optimize warehouse space allocation for wholesale inventory to
• ensure efficient picking, storage, and stock rotation.
• Develop and maintain strong relationships with wholesale customers, ensuring
• consistent service levels, issue resolution, and follow-up on listings and orders.
• Maintain detailed knowledge of wholesale customer product assortments (SKUs
• carried) and proactively present new SKUs, line extensions, and promotional
• opportunities to each account.
• Identify and pursue new wholesale opportunities, including onboarding new stores,
• distributors, and business leads aligned with the Company’s growth strategy.
• Oversee and manage customer payments, proactively requesting payments and
• resolving remittance discrepancies. Record payments into the Company’s sales
• software, ensuring records are up-to-date. Prepare customer statements as
• needed.
• Oversee and account for cash and cheques received. Prepare daily cash and
• cheque logs, reconcile with retail sales reports, and maintain records for deposits
• and bank transactions. Safeguard cash on hand and ensure the Company has
• adequate change for retail store operations. Deposit cash at the bank as needed
• Manage, coach, and motivate employees toward achieving the organization’s
• goals.
• Ensure adequate staffing, staff rotations, and handle vacation requests and
• absenteeism.
• Oversee and manage the payroll function, including proper logs, pay slips, records,
• remittances, and payments. Execute contracts, hiring, terminations, and maintain
• records of disciplinary actions.
• Manage and execute the local launch and ongoing operations of the Lotus online
• store, including product listings, inventory coordination, order fulfillment, customer
• service processes, and coordination with wholesale and retail operations to ensure
• seamless execution.
• Oversee and manage retail store operations, ensuring stock needs are met,
• issuing payments to vendors, managing vendor relationships, and identifying and
• onboarding new vendors.
• Assist with store openings and closings as per the Company’s hours of operation.
• Manage the maintenance of the Company’s vehicle fleet, including scheduling
• maintenance and executing repairs to maximize efficiency and minimize downtime.
• Ensure workplace health and safety compliance.
• Maintain stock levels for Company, retail, and office supplies.
• Actively monitor national trends relevant to the Company’s operations.
• Utilize downtime effectively to address other operational needs.
• Temporarily assist other lines of work within the Company during reasonable times
• (busy times, absences, etc.).

Requirements and Skills

• Proven experience in a management or leadership role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage employees and resolve conflicts.
• Strong understanding of financial and operational processes.
• Experience with inventory management, retail store operations, and customer
• relationship management.
• Physical and mental stamina to oversee various aspects of the business
• simultaneously.