Commercial Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work with the Department Head on the commercial strategy for the department.
• Guarantee resources and budget requirements, trading terms, credit risk and customer pricing guidelines are aligned to drive marketing strategy implementation.
• Develop an annual department plan by developing sales and marketing strategies, objectives, action plans and assignments.
• Establish financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
• Manage and maintain Key Accounts relationships through customer visits, development of Key account plans with specific action plans.
• Manage, coach and mentor direct reports (as assigned), including proposing goals and KPI’s for direct reports, tracking ongoing results and assisting them to achieve performance targets.
• Manage the implementation of brand programs in the key strategic channels based on consumer and customer segment requirements to support the brand portfolio strategy.
• Oversee the Brand team and participate in the coordination of sales and marketing promotional activities and ensure execution of promotion and advertising campaigns aligned to budgets, sales targets and customer plans.
• Evaluate success and provide feedback on new customer and marketing programs, including recommendations for improvement.
• Manage the sales team through setting of targets, routes, performance and assist with monitoring of collections with the sales representatives and getting involved where necessary.
• Champion and manage all aspects of strategic growth for the department through engaging new customers, new business channels and new business opportunities for the department.
• Manage the distribution of the department’s brands to ensure that availability is maximized throughout the necessary territories.
• Assist AVP with closing new business deals by coordinating requirements, developing and negotiating contracts and integrating contract requirements with business operations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Monitor, collate and report on economic, social, competitive and department data to the Senior Management Team and the principals and assess the implications of such.
• Ensure efficient service by developing, coordinating and enforcing systems, policies, procedures and productivity standards.
• Maintain service quality by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; recommending system improvements.
• Manage AR to achieve company’s Working Capital targets.
• Manage inventory levels to satisfy market demands and seasonal trends, keeping them in line with Principals’ requirements and company’s Working Capital targets.
• Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
• All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices.

KNOWLEDGE & SKILLS

Requirements

• Knowledge of the pharmaceutical, healthcare and personal care industries
• Leadership skills
• Planning and organizational Skills
• Creativity
• Customer focused
• Excellent interpersonal and communication skills
• Expert Negotiation Skills
• Supervisory Skills
• Financial Analytics

Qualifications & Experience

• Degree in Business Management with emphasis on Marketing and Sales
• A minimum of 5 years Sales/Marketing experience in a pharmaceutical/healthcare/personal care commercial environment
• OR
• 10 years similar experience in a comparable position and industry

Computer Skills

• Proficient in the use of MS Office Suite (2016)

IMPORTANT NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions of this job description are representative only and not exhaustive of the task that an employee may be required to perform. Massy Distribution Trinidad reserves the right to revise this job description at any time and to require employees to perform other related tasks as circumstances or conditions of its business, competitive considerations or the work environment changes.